Front Desk Supervisor (Residences)
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 12 seconds ago
- Work mode
- In office
- Resume
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Job description
Job Overview
As a Front Desk Supervisor at Waldorf Astoria Doha Lusail, you will lead and oversee the daily operations of the front office team, ensuring smooth and efficient guest experiences in the residences. Your role is central to creating memorable stays by spreading warmth and hospitality.
Key Responsibilities
- Supervise the front office team, guiding them through check-ins, check-outs, and service delivery to maintain high standards.
- Organize daily team operations by preparing schedules, delegating tasks, leading pre-shift meetings, and providing continuous coaching and feedback.
- Actively address guest queries and concerns, assist in resolving complex issues, and support team members in managing escalations.
- Monitor lobby guest flows and adjust staffing in real time to uphold efficiency in service.
- Lead special projects and departmental initiatives to improve operations.
Qualifications and Core Values
Success in this role requires a commitment to embodying Hilton's core values of hospitality, integrity, leadership, teamwork, ownership, and urgency—driving excellent outcomes for guests and the team.
About Hilton
Hilton is a world-renowned hospitality leader, recognized repeatedly as a top workplace globally. The company's mission is to fill the world with light and warmth through exceptional guest experiences and a supportive workplace culture. Hilton fosters career growth and encourages a fulfilling journey for every team member.