Workshop Supervisor

About Al-Futtaim

Founded in the 1930s and based in Dubai, Al-Futtaim is a diverse and forward-thinking private group that operates in over 20 countries. It has a workforce exceeding 40,000 employees and represents more than 200 globally recognized brands across sectors such as automotive, financial services, real estate, retail, and healthcare. The Group emphasizes digital innovation, artificial intelligence, sustainable growth, and strategic alliances to provide lasting value to customers and communities while fostering a responsible legacy.

Role Overview

We are looking to appoint a seasoned Workshop Supervisor to lead daily workshop operations at our automotive aftersales division in Qatar. Reporting directly to the Service Manager, the role involves managing repair and maintenance activities, boosting technician performance, ensuring workshop standards, maximizing service revenues, and elevating customer satisfaction.

Responsibilities

• Coordinate daily workshop operations, including capacity planning and job distribution to optimize utilization.
• Track and enhance technician productivity, manage time bookings, and meet operational KPIs.
• Oversee work-in-progress, job carry-over, and balance workshop workload to improve throughput.
• Uphold safety, security, and operational protocols within the workshop.
• Promote a "Fix It Right First Time" culture by conducting quality inspections and providing technical guidance.
• Enforce manufacturer and dealership workshop standards consistently.
• Manage tools, equipment, and technical resources effectively.
• Ensure timely and accurate vehicle repairs to maintain high customer satisfaction.
• Collaborate with Service Advisors to recognize additional repair needs and communicate these effectively.
• Investigate repeat repairs and implement strategies to prevent recurrence.
• Address technical escalations and prepare field technical reports when necessary.
• Maintain up-to-date technical bulletins, workshop manuals, and quality documentation.
• Lead regular technician meetings to update on priorities and developments.
• Mentor and motivate technicians through performance evaluations, training plans, and hands-on coaching.
• Support certification programs, online training initiatives, and introduction of new products.
• Contribute to improving service revenue and drive continuous workshop enhancements.

Qualifications and Experience

• Degree, Diploma, or ITI certification in Mechanical or Automotive Engineering, or a related field.
• 5 to 7 years' experience in the automotive dealership sector.
• At least 3 years in a Workshop Supervisor or similar leadership role within an automotive service environment.
• Comprehensive knowledge of dealership and distributor business processes.
• Proven experience managing workshop technicians and overseeing service operations.
• Familiarity with MS Office and ERP workshop management systems.
• Strong diagnostic, troubleshooting, and problem-solving abilities.
• Excellent leadership, analytical, and interpersonal skills.
• Integrity, accountability, and strong professional ethics.
• Capability to work effectively in a diverse, multicultural workplace.

Additional Information

You will join a high-achieving Service team dedicated to delivering exceptional aftersales services and customer experiences. The workshop plays a vital role in customer retention, operational excellence, and achieving service revenue targets. Collaboration with Service Advisors, Technical Support, and management teams fosters a culture emphasizing quality, safety, accountability, and ongoing improvement.

Al-Futtaim Automotive operates across eight countries in the Middle East, Asia, and North Africa, managing a portfolio of over 25 leading global brands. Our integrated mobility solutions encompass passenger and commercial vehicles as well as industrial equipment, supported by logistics, leasing, aftersales, and financial services aimed at enhancing the customer journey across all stages.

Our vision is to be a world-class mobility company focused on innovation, digital transformation, and superior customer experiences. With a team of over 9,000 employees driven by ambition and collaboration, Al-Futtaim Automotive empowers individuals to translate ambition into action and advance their careers while contributing to the future of mobility.