Technician - Trucks & Buses

Company Overview

Al-Futtaim is a diversified private regional conglomerate, founded in the 1930s and headquartered in Dubai, UAE. The Group spans five key sectors including automotive, financial services, real estate, retail, and healthcare, with over 35,000 employees operating across more than 20 countries in the Middle East, Asia, and Africa. The company maintains partnerships with over 200 globally respected brands and is driven by values of respect, excellence, collaboration, and integrity.

Role Summary

The Technician will be responsible for performing servicing, preventive maintenance, troubleshooting, diagnostics, and repairs on Volvo trucks and buses. The work must conform to Volvo’s manufacturer guidelines, DOMASCO procedures, and maintain workshop safety standards. Delivering timely, safe, and high-quality repairs to ensure customer satisfaction and workshop productivity is essential.

Key Responsibilities

• Conduct inspections, servicing, preventive maintenance, and repairs on Volvo trucks and buses according to manufacturer and dealer standards.
• Diagnose and repair mechanical, electrical, electronic, hydraulic, and pneumatic systems using authorized diagnostic tools and procedures.
• Complete jobs within stipulated timeframes ensuring workmanship quality and adherence to service schedules.
• Follow Volvo technical specifications, repair manuals, and instructions from supervisors.
• Interpret complex schematics across electrical, hydraulic, pneumatic, and mechanical domains accurately.
• Utilize Volvo-approved diagnostic tools, service manuals, and other workshop equipment effectively.
• Apply systematic troubleshooting and root cause analysis to identify and solve faults efficiently.
• Perform necessary testing, calibration, programming, and adjustments using authorized diagnostic technology.
• Carry out quality assurance checks post-repair to guarantee vehicle safety and reliability.
• Identify additional repair needs during inspections and report them to supervisors or service advisors promptly.
• Keep detailed records of diagnostics, repairs, faults, and parts replaced through accurate job card documentation.
• Comply with warranty processes and complete all required warranty documentation accurately.
• Maintain tools, workshop equipment, workspace cleanliness, and follow health, safety, and environmental (HSE) policies strictly.
• Minimize repeat repairs by employing accurate diagnostic methods and adhering to repair procedures.
• Undertake assigned Volvo technical training and e-learning modules within deadlines.
• Assist colleagues and contribute to technical improvements within the workshop environment.
• Maintain professionalism and effective communication with team members and other departments.
• Support the workshop’s targets regarding quality, productivity, efficiency, turnaround time, and customer satisfaction.

Required Qualifications and Skills

• Technical diploma or certificate in Automotive, Mechanical, Electrical engineering or a related discipline.
• Strong expertise in servicing and repairing heavy commercial vehicles, preferably Volvo trucks and buses.
• Ability to read and interpret electrical, hydraulic, pneumatic, and mechanical schematics thoroughly.
• Proficient use of Volvo Workshop Service Manuals and authorized diagnostic tools.

Preferred Experience and Attributes

• Relevant prior experience in maintenance and repair of heavy commercial vehicles.
• Experience specifically with Volvo trucks and buses is advantageous.
• Familiarity with electronic diagnostic tools and technical service information systems.
• A firm dedication to workplace safety, quality workmanship, and first-time-right repairs.
• Strong troubleshooting, diagnostic capability, and problem-solving aptitude.
• Attention to detail and precision in repair work.
• Effective time management skills to meet scheduled deadlines.
• Ability to work autonomously as well as in a team environment.
• Motivation to continuously enhance technical skills and knowledge through training.

About the Team

You will join the DOMASCO Aftersales Service division, working collaboratively with Workshop Supervisors, Service Advisors, and technicians to provide reliable, timely, and customer-focused service in a practical workshop setting that values safety and technical excellence.

Company Background

Al-Futtaim Automotive, a principal division of Al-Futtaim Group, operates across 10 countries and represents leading automotive brands including Volvo. The company specializes in distribution, manufacturing, leasing, and aftersales services and is dedicated to customer-centric innovation and superior service quality.