Retail Store Manager

Overview

The Retail Store Manager will oversee and guide a Bata store's operations to meet targeted sales goals aligned with corporate plans while maintaining company policies, brand image, and business interests. The role includes responsibility for the store's profit and loss management.

Core Responsibilities

• Operate the Bata store following company policies to maximize customer satisfaction and sales turnover.
• Take full financial and operational accountability for the assigned store's performance.
• Provide strong leadership to the store team, motivating, coaching, and training staff for operational excellence and customer service.
• Manage and review sales performance using prosperity cards and daily/weekly meetings to communicate targets, assess individual and collective results, share product updates, and plan stock clearance initiatives.
• Maintain merchandise standards by ensuring appropriate stock levels across categories, achieving target stock turnover as per company norms (currently set at 3), and coordinate inventory resupply plans with district management.
• Supervise daily store operations including scheduling staff, setting productivity targets, ensuring the store is prepared and open per company and legal requirements, including extended hours if needed.
• Guarantee proper maintenance of the store’s atmosphere and cleanliness, covering sales and stock areas as well as furniture and fixtures to meet company standards.

Additional Information

• Responsible for store environment and hygiene management.
• Collaborate with district managers to ensure timely and adequate stock replenishment through route planning and supply coordination.