Retail Store Manager

Job Overview

Lead and oversee the operations of a Bata retail store to meet targeted sales goals aligned with the company's business strategy while upholding company policies, brand image, and interests. Responsible for managing the store's profit and loss accounts.

Key Responsibilities

• Operate the Bata store within corporate policies ensuring high customer satisfaction and maximizing turnover.
• Carry full operational and financial accountability for the store assigned.
• Provide leadership by motivating, coaching, and training team members to achieve operational excellence and a customer-focused approach.
• Manage business performance through the maintenance of various sales performance tools and conduct daily and weekly staff meetings to set targets, review sales progress, share product knowledge, and strategize stock clearance.
• Maintain stock levels as per company guidelines, achieving desired stock turnover rates, and coordinate with the district manager for stock supply scheduling.
• Handle daily store activities including staff scheduling and ensuring the store is open and prepared as per business hours, including necessary extensions while following legal requirements.
• Maintain store ambiance and hygiene according to company standards covering sales area, stock rooms, furniture, and fixtures.
• Oversee visual merchandising ensuring adherence to company's display guidelines including implementation of monthly themes and designated areas for special promotions and discounted products.
• Manage manpower ensuring appropriate staffing in line with productivity norms, with an emphasis on presenting a well-trained, disciplined, and punctual workforce.
• Support sales personnel by providing resources and resolving their grievances promptly to sustain team motivation and performance.