Retail Store Manager - Riccarton

About Lorna Jane

Lorna Jane is a pioneering brand in women's activewear, creating a movement that redefines how women dress, move, and live. Driven by a commitment to purposeful design and empowerment, Lorna Jane supports women to embrace confidence and foster change beyond apparel.

Role Overview

We are seeking a hands-on Retail Store Manager to oversee our Lorna Jane store located at Westfield Riccarton. As the leader of the store, you will be responsible for managing overall operations, including leading an Assistant Retail Store Manager and a team of Retail Sales Assistants. Your focus will be on delivering strong commercial results while cultivating an engaging and accountable team culture.

Key Accountabilities

• Ensure the customer experience drives connection, loyalty, and high conversion rates.
• Achieve sales targets measured by KPIs such as average transaction value and units sold per transaction.
• Maintain visual merchandising, stock management, and operational standards at exemplary levels.
• Implement efficient and commercial rostering aligned with trade demands and wage budgets.
• Develop and nurture a positive team culture based on accountability, enthusiasm, and mutual support.

Candidate Profile

• Experienced retail leader with strong commercial acumen to drive business performance.
• Competent in operational aspects including visual merchandising, inventory control, and store maintenance standards.
• Skilled people manager capable of fostering a lasting sales-focused culture that generates customer loyalty.
• Authentically connected to the Lorna Jane brand values and mission.

Benefits

• Competitive base salary complemented by a product discount on the latest collections.
• Fixed weekly schedule with Sundays and Mondays off consistently.
• Performance-based incentives including Lorna Jane vouchers and monthly bonuses.
• Clear opportunities for career progression from smaller stores to flagship and platinum outlets.