Retail Store Manager

About the Role

We are seeking a Retail Store Manager for our Cheltenham location to oversee daily store operations and lead a motivated sales team dedicated to delivering exceptional customer experiences. This full-time position reports to the Regional Manager and offers a salary range of A337,000 to A350,000 including commission opportunities.

Key Responsibilities

• Manage all aspects of store operations on a day-to-day basis.
• Inspire, coach, and support the sales team to meet and exceed sales targets.
• Foster a workplace environment where every team member feels valued and empowered to perform optimally.
• Oversee sales budgets and ensure targets are achieved consistently.
• Administer staff scheduling, including rotas, holidays, and sickness management.
• Deliver outstanding customer service and address customer queries and complaints promptly.
• Maintain a safe, welcoming, and comfortable showroom environment for customers and staff alike.
• Recruit, train, and develop team members to strengthen store performance.
• Conduct regular performance reviews and manage team effectiveness.
• Ensure compliance with all relevant Health and Safety regulations and policies.

Candidate Profile

• Proven experience leading and developing teams in sales-oriented settings.
• Strong people skills with a natural ability to motivate and inspire team members toward achieving targets.
• Highly organized with keen attention to detail.
• Excellent communication and interpersonal abilities.
• A genuine people person capable of building strong relationships with customers, colleagues, and leadership.
• Passionate about delivering superior customer service.
• Effective team player with flexibility to work varied shift patterns.
• Willing and able to travel as necessary.
• Demonstrates a strong work ethic, resilience, initiative, and a positive outlook.

Compensation & Benefits

• Competitive salary complemented by excellent bonus potential.
• Company car allowance included.
• 33 days annual leave including bank holidays.
• Access to comprehensive employee benefits platform offering discounts on holidays, gyms, cinemas, e-vouchers, and cashback.
• Exclusive discounts on company products.
• Opportunities for career advancement within the organisation.
• Enhanced maternity, paternity, and adoption leave options.
• Employee Assistance Programme providing free advice and support on various subjects.
• 24/7 Virtual General Practitioner service availability.
• Salary finance scheme assistance.
• Participation in pension scheme.
• Coverage for death in service.
• Life assurance and health insurance plans.