Retail Security Officer

Role Overview

This position involves safeguarding customers, employees, and inventory within a retail setting by maintaining a secure environment. The officer will serve as a visible deterrent against criminal activity, deliver excellent customer service, and manage incidents effectively.

Work Schedule

The role includes shifts in the mornings, afternoons, and evenings.

Primary Responsibilities

• Maintain a conspicuous security presence to prevent theft and undesirable behavior.
• Conduct regular store patrols and monitor CCTV to detect suspicious activities.
• Respond promptly to alarms and incidents, escalating situations when necessary.
• Perform searches according to company guidelines when required.
• Prepare detailed reports on incidents and observations.
• Collaborate closely with store management and staff regarding security issues.
• Exhibit a professional and approachable demeanor at all times.
• Assist customers and staff with queries effectively.
• Calmly de-escalate challenging situations.
• Adhere to all company policies, site procedures, and legal regulations.
• Support team efforts by performing additional duties as assigned.

Candidate Requirements

• Possess the legal right to work in the UK and be able to complete DBS and BS7858 security checks.
• Hold a valid SIA Licence for Door Supervisor or Security Guarding, accompanied by relevant security experience.
• Demonstrate keen observation skills to identify suspicious behavior accurately.
• Handle difficult situations with composure and professionalism.
• Have strong verbal and written communication skills for reporting and interaction purposes.
• Exhibit a proactive and professional attitude towards safety and security.
• Be flexible to work different shifts including weekends and evenings.

About OCS

OCS UK & Ireland is a leading facilities management firm with over 50,000 employees and annual revenues exceeding £2 billion. The company offers innovative and award-winning services in facilities management, hard services, cleaning, security, and catering.

OCS is dedicated to enhancing the environments for colleagues, customers, and communities by living its core TRUE values: Trust, Respect, Unity, and Empowerment.

Reasons to Join OCS

• Recognized as an Award-Winning Employer, ranking 36th on Glassdoor's Best Companies to Work For 2025.
• The OCS Academy provides digital learning resources and courses to support career growth.
• Access exclusive discounts and wellbeing resources through the Hapi app.
• Opportunity for professional development and qualifications for 600+ learners across the UK & Ireland.
• Flexible wage access via the Wagestream app for eligible contracts.

Equal Opportunity Employer

OCS values diversity and inclusion, encouraging applications from individuals of all races, genders, nationalities, religions, sexual orientations, disabilities, and ages. The company is committed to providing an inclusive and supportive workplace.

How to Apply

Candidates interested in professional development and career advancement are encouraged to apply and register their interest. Job alerts are available upon registration for updates on suitable vacancies.