Retail Sales Executive

Job Overview

Sharaf DG seeks a proactive Retail Sales Executive for its Riyadh location, exclusively for Saudi nationals. Candidates should have between two and four years of experience in retail sales, preferably within electronics, FMCG, or fashion sectors. The role's focus is to target sales goals, enhance customer satisfaction, and support store operations under the guidance of the Store Manager.

Key Duties

• Meet daily and monthly individual and team sales targets.
• Boost average transaction values and encourage cross-selling.
• Promote current offers, bundled deals, and complementary products.
• Improve conversion rates and deepen customer engagement.
• Provide thorough product information and professional customer guidance.
• Assess customer needs and suggest appropriate product solutions.
• Handle inquiries and resolve complaints effectively.
• Uphold high standards in customer satisfaction to encourage repeat business.
• Organize product displays according to company guidelines and ensure promotions and pricing are correctly presented.
• Track stock levels, facilitate replenishment, and assist inventory checks.
• Adhere strictly to company policies, maintain professional dress code, and comply with Saudi retail and labor laws.

Candidate Profile

• Two to four years experience in retail sales in relevant sectors.
• Excellent communication skills in both Arabic and English.
• Strong capabilities in sales techniques including negotiation and closing.
• Familiarity with POS systems and basic MS Office applications.
• Customer-centric approach with a strong focus on meeting targets.

Core Competencies

• Ability to persuade and sell effectively.
• Comprehensive product knowledge.
• Customer service orientation.
• Collaborative attitude within a team.
• Effective time management skills.
• Problem-solving aptitude.

Performance Indicators

• Achievement rate of sales targets.
• Performance metrics like Average Transaction Value (ATV) and Units Per Transaction (UPT).
• Conversion rate of customer visits to sales.
• Scores from customer satisfaction surveys.
• Employee attendance and adherence to discipline standards.