Customer Service Representative

About the Role

We are seeking a Customer Service Representative to actively promote and sell Etisalat plans focusing on businesses, institutions, government bodies, and Emirati customers in Dubai. This position demands delivering comprehensive information on plan features, advantages, and pricing to prospective customers.

Key Responsibilities

• Promote and sell tailored Etisalat plans across various client sectors.
• Provide clear and detailed explanations about product features, benefits, and pricing.
• Identify opportunities to maximize revenue by upselling and cross-selling additional products or services.
• Deliver outstanding customer service by promptly addressing and professionally resolving client concerns.
• Maintain a positive, empathetic, and professional demeanor throughout customer interactions.
• Develop trusting and ongoing relationships with customers through effective communication.
• Manage customer complaints with timely and appropriate solutions or alternatives.
• Assess customer needs to ensure satisfaction is achieved.
• Adhere to established communication procedures, guidelines, and company policies.
• Engage proactively with customers, responding swiftly to inquiries.
• Identify and report customer call trends to the team leader.
• Maintain thorough knowledge of company products to effectively answer customer questions.
• Document all customer interactions, transactions, comments, and complaints carefully.
• Provide insights regarding the efficiency of customer service processes.

Required Qualifications and Experience

• A minimum of one year experience in call center operations, customer care, or front desk roles.
• Graduate or Diploma holder (mandatory).
• Below 30 years of age.

Skills and Abilities

• Exceptional verbal and written communication capabilities.
• Ability to collaborate effectively as a team player.
• Strong active listening skills.
• Capability to handle multiple tasks efficiently.
• Proficient problem-solving skills.
• Comfortable using computers and related software.