Retail Coordinator

About Rosewood Doha

Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, combining ultra-luxury hospitality, residential spaces, gourmet dining, wellness, retail, and event venues in one integrated location. The property features a 155-key hotel, 162 serviced apartments, 276 private residences, a variety of restaurants and lounges, spacious event facilities, and unique lifestyle experiences. It also hosts Asaya, Qatar’s first members-only social wellness club, and Rosewood’s Manor Club for Club Room and Suite guests. Since its 2025 launch, Rosewood Doha has earned several prestigious honors including recognition from the Michelin Guide, Forbes Travel Guide, and Qatar Tourism, embodying a new era of luxury going beyond traditional hospitality to create community- and experience-driven destinations.

Why Join Us?

At Rosewood Doha, we foster an environment where passion aligns with purpose and careers acquire meaning. Guided by our Relationship Hospitality philosophy and Make the Place culture, we encourage you to bring your authentic self, grow confidently, craft extraordinary experiences, and leave a lasting impact. You will join a diverse, inclusive, and supportive community that values your development, celebrates success, and motivates you to discover your professional calling.

Associate Benefits

• Competitive salary and benefits package
• Quality accommodation for associates located in prime areas of Lusail and the Pearl
• A complimentary birthday leave to honor your personal milestones
• Customized development plans and ongoing learning opportunities to support your career growth

Role Overview

The Retail Coordinator oversees the daily operation of the patisserie and cake shop, aiming for smooth, efficient service while delivering exceptional customer experience to hotel guests and visiting clients.

Key Responsibilities

• Manage daily patisserie and cake shop operations to ensure seamless service delivery.
• Provide attentive, personalized, and professional service to hotel and walk-in guests.
• Accurately process orders for cakes, pastries, desserts, and custom cakes in a timely manner.
• Liaise with the Pastry Chef and production team to fulfill guest specifications and ensure timely preparation.
• Maintain detailed knowledge of all patisserie products including cakes, pastries, chocolates, ingredients, flavor profiles, allergens, and pricing.
• Offer expert recommendations tailored to guests' tastes and special occasions.
• Boost sales through upselling, cross-selling, and promoting seasonal and signature items.
• Ensure patisserie displays, counters, shelves, and cabinets are impeccably presented.
• Monitor stock freshness, product availability, labeling, expiry dates, and overall presentation standards.
• Keep accurate records of pre-orders, customized cake requests, and customer preferences.
• Coordinate cake requirements for VIPs, corporate clients, weddings, birthdays, and special events.
• Handle sales transactions with precision using the POS system and follow proper cash management procedures.
• Support stock inventory checks and coordinate replenishment of products and packaging supplies.
• Ensure takeaway pastries and cakes are attractively packaged, labeled, and presented professionally.
• Respond promptly and courteously to guest inquiries, feedback, and complaints.
• Collaborate with Front Office, Concierge, Events, Sales, and other departments for special guest and event needs.
• Assist with promotional campaigns, festive collections, product launches, and patisserie events.
• Adhere strictly to food safety, hygiene, health and safety, and hotel standards.

General Duties

• Follow all company policies and procedures.
• Undertake additional related duties within reason as required.
• Represent the brand as an ambassador, maintaining brand integrity and clarity at all times.
• Exemplify company culture, vision, mission, and core values consistently.
• Regularly review and uphold Forbes and Rosewood brand quality and LQA standards.
• Adopt new technologies and equipment to enhance productivity and streamline processes.
• Foster effective two-way communication through individual reviews and departmental meetings to cultivate an inclusive workplace.
• Lead by example in appearance, conduct, etiquette, principles, and values.