Duty Manager

About Rosewood Doha

Rosewood Doha is an iconic luxury destination inspired by Qatar’s coral reefs, integrating a 155-room hotel, 162 serviced apartments, 276 residences, diverse restaurants, event spaces, and Qatar’s first private social wellness club, Asaya. Opened in July 2025, it has earned top accolades including from Michelin and Forbes Travel Guide, reflecting its pioneering approach to lifestyle-driven hospitality.

Join Our Team

At Rosewood Doha, we foster a passionate and purposeful environment where careers are meaningful. We promote relationship-driven hospitality and an inclusive culture that encourages career growth and personal development. Benefits include competitive pay, premium local accommodation, a birthday off, and tailored learning plans.

Key Responsibilities

• Ensure full adherence to departmental policies, service protocols, and maintain exceptional standards daily.
• Possess detailed knowledge of hotel features, room types, rates, packages, daily operations, and guest services.
• Anticipate and promptly attend to guest needs while resolving complaints to guarantee satisfaction.
• Oversee work area cleanliness and organization consistently.
• Manage and supervise Front Desk operations including scheduling, break coordination, performance monitoring, grooming standards, and daily briefings.
• Ensure smooth check-in/check-out processes, monitor communication logs, guest mail, and expedited payments.
• Maintain financial control by following cashiering procedures aligned with Finance policies.
• Collaborate with housekeeping and other departments for room readiness and guest requests.
• Handle VIP arrivals and group bookings with professionalism and attention to detail.
• Conduct performance feedback and disciplinary actions, fostering a positive work environment.
• Act as a brand ambassador, modelling company culture, and ensuring all Front Office interactions uphold Rosewood’s standards.
• Manage emergencies on the desk and follow up on audit points related to quality standards.

Additional Information

• Provide leadership and training needs identification for Front Office staff.
• Ensure lobby and front office areas are tidy and staff coverage is adequate at all times.
• Coordinate with other departments for guest services such as laundry, dining, and room moves.
• Use suggestive selling techniques to maximize occupancy and revenue.
• Maintain amicable interdepartmental relationships and manage administrative duties including shift handovers and documentation.