Front Desk Supervisor
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About Rosewood Doha
Rosewood Doha is a prestigious luxury destination inspired by Qatar's coral reefs, featuring a mix of a 155-key hotel, serviced apartments, private residences, restaurants, lounges, event spaces, and wellness facilities including Qatar's first members-only social wellness club, Asaya. Since its launch in July 2025, it has earned several international recognitions such as Michelin Guide and Forbes Travel Guide distinctions.
Why Work With Us?
At Rosewood Doha, we nurture a culture where passion aligns with purpose, encouraging career growth and personal fulfillment. Our inclusive environment promotes diversity, supports your development, celebrates achievements, and pushes innovation in luxury lifestyle experiences.
Benefits include a competitive salary and comprehensive package, high-quality associate housing in prime Lusail and Pearl locations, a birthday day off, and tailored development plans with continuous learning to foster your career advancement.
Role Overview
As Front Desk Supervisor, you will uphold and enforce departmental policies and high service standards daily. You'll be responsible for maintaining equipment, anticipating guest needs, addressing complaints, ensuring cleanliness and order in work areas, and possessing detailed knowledge of hotel services, rooms, rates, arrivals, departures, and events.
You will coordinate staffing schedules, verify attendance, assign duties, hold pre-shift briefings, and enforce grooming and attire standards. Additionally, you will monitor associate performance, assist during busy periods, manage guest communications including mail and express checkouts, and guarantee guest satisfaction through timely interactions.
Oversight of cashiering procedures adhering to financial policies is a key responsibility, including managing shortages, charges, petty cash, payments, reports, and balancing receipts. You will also ensure security of guestroom access and follow up on audit points related to luxury quality assurance and brand standards.