Retail Betting Assistant

Position Overview

Join Paddy Power as a Retail Betting Assistant in New Ross, Ireland, where you'll be the friendly face welcoming customers and providing exceptional service within our retail betting locations. No prior betting industry experience is needed, as comprehensive training is provided. Your positive attitude and enthusiasm for technology will be key to promoting our online and in-store betting products and delivering memorable experiences.

Key Responsibilities

• Greet and engage customers warmly, fostering a welcoming environment and exceeding their expectations.
• Support customers in placing bets using various methods, including retail terminals, phone services, and in-person transactions.
• Maintain the shop's visual appeal to create an inviting atmosphere.
• Step up to oversee shop operations in the absence of management, ensuring smooth daily functioning.
• Adapt to challenging situations while maintaining a customer-centered focus.
• Adhere to social responsibility guidelines and regulatory requirements.
• Clearly communicate answers to customer inquiries and update them on promotions.
• Cross-sell retail and online products and services to maximize customer engagement.

What We Offer

• Starting hourly wage of €14.40 with a salary review after 12 months.
• Additional pay premiums for overtime work, Sundays, and bank holidays.
• Paid rest breaks and flexible working schedules.
• Performance bonuses and rewards linked to promotional achievements.
• Family-related leave including maternity, paternity, adoptive, parental, and wedding leave.
• Employee benefits such as company sharesave scheme with discounted shares, life insurance coverage, pension scheme, and company sick pay.
• Discounted health insurance and an employee assistance program offering counseling sessions.
• Access to a financial wellbeing platform (NUDGE) and company social events.
• Group discounts, eyecare vouchers, cycle to work program, and tax saver tickets for public transit.

Company Values

Our work is guided by four core values: Customer First, Always; Change The Game; Win Together; and Free To Be Me. These principles reflect what we believe in and influence how we operate and make decisions.

Inclusivity and Accommodation

We strive to be an inclusive employer and welcome applicants from all backgrounds and perspectives. If you require any adjustments to perform in this role, please communicate your needs and we will explore available accommodations.