Retail Banking Executive - Auto Loan

Job Overview

The Retail Banking Services (RBS) Auto Loans Unit supports the auto loan financing needs of both existing and new Emirates NBD customers across the UAE. The primary mission of this unit is to grow the market share in auto loan financing aligned with the Group's strategic goals.

This unit also manages relationships with auto dealerships throughout the UAE, maximizing business generation for the bank. Its responsibilities extend to fleet financing, as well as referral business from various banking segments including Call Center, Personal Banking, Priority Banking, and Private Banking. Additionally, it caters to loan requests from Emirates NBD's internal branch business and staff credit units.

The role further involves promoting complementary retail banking products such as credit cards, motor insurance, and deposit accounts to enhance overall revenue and profitability for the Retail Banking division.

Key Duties and Responsibilities

• Drive increased acquisition of auto loans within the retail banking segment.
• Meet specified sales targets while delivering exceptional customer service to both new and existing clients.
• Provide customers with expert guidance on banking products and services and collaborate with other business units to capitalize on opportunities.
• Proactively reach out to customers within the portfolio for cross-selling and marketing new products and services to increase wallet share.
• Regularly monitor client satisfaction and service quality to ensure customer expectations are consistently met or surpassed.

Qualifications and Experience

• Education: Graduate with minimum high school completion plus 1-2 years’ experience; MBA or BBA degrees are preferred.
• Experience in banking or retail sales, particularly within International, GCC, and UAE markets.
• Strong selling and marketing skills are essential.

Knowledge and Skills

• Basic understanding of computer operating systems.
• Proven abilities in sales and marketing.
• Excellent interpersonal and intrapersonal communication skills.

Behavioral Competencies

• Exemplary professional conduct.
• Effective team player with a positive attitude.
• Self-driven, hardworking, focused, and enthusiastic demeanor.
• Possession of a valid driving license is mandatory.

About Emirates NBD

Established in 1963 as the National Bank of Dubai, Emirates NBD is the premier banking group in the MENAT region. The 2007 merger of National Bank of Dubai with Emirates Bank International created the largest banking institution in the region by assets, offering comprehensive financial services including Corporate, Retail, Islamic, Investment and Private Banking, Global Markets & Treasury, Asset Management, and Brokerage. Emirates NBD is publicly listed on the Dubai Financial Market and continues to set the benchmark in regional banking services.