Retail Assistant

About the Role

As a Retail Assistant at GSF Car Parts, your responsibilities will be vital in delivering outstanding customer service and supporting the achievement of branch and personal sales goals. You will interact directly with customers, handle click and collect orders, and contribute to maintaining positive customer relationships.

Main Responsibilities

• Assist both trade and retail customers through face-to-face sales and processing click and collect orders, striving to maximize sales opportunities.
• Select and pick suitable parts from the warehouse to satisfy customer purchase requests.
• Support the sales team by managing product promotion sales, responding to phone and electronic inquiries when required.
• Resolve any part order issues, returns, and customer queries to the full satisfaction of customers.
• Evaluate customer returns for resale eligibility, warranty claims, or surcharges.
• Focus on personal and team sales performance, working towards targets and key performance indicators.
• Utilize online learning platforms to enhance product knowledge and improve sales skills.
• Maintain cleanliness and order in customer-facing areas of the branch to present a professional environment.
• Build and maintain strong relationships with customers by understanding their garage and automotive needs.
• Represent the company positively at all times by upholding company values and displaying a professional appearance.
• Work diligently to meet and exceed assigned KPIs consistently.

Working Hours

Approximately 45 hours weekly from Monday to Friday, including alternating Saturdays.

Candidate Profile

• Experience in customer service or retail sales roles involving direct customer contact.
• A target-oriented mindset with motivation to achieve set goals.
• Strong customer service aptitude with a constructive attitude towards resolving inquiries.
• Competent with IT and various computer systems.
• Ability to collaborate effectively within a team setting.
• Attention to detail is essential.
• Previous knowledge of automotive parts or the car industry is advantageous but not mandatory.
• Familiarity with systems such as MAM, Allicat, and Microsoft Office is desirable.

Employee Benefits

• Performance-related bonus opportunities.
• 28 days of annual leave including bank holidays, with potential to increase up to 33 days based on tenure.
• Complimentary flu vaccinations.
• Access to health and wellbeing programs.
• Consultation services from pension specialists.
• Life assurance insurance plan.
• Discounts from numerous well-known retailers like Asda, Nike, and John Lewis.
• Financial wellbeing support including advances and savings plans.
• Paid volunteering time off.
• Opportunities for training, certifications, and career advancement.

About GSF Car Parts

GSF Car Parts is the UK's fastest-expanding motor factor, experiencing consistent growth exceeding 25% annually over three years. With more than 215 branches and a cutting-edge 500,000 sq ft National Distribution Centre, the company plays an essential role in supporting thousands of automotive workshops daily.

GSF Car Parts stands apart due to its investment in people, innovation, and empowerment, utilising advanced digital tools and strategic partnerships with over 70 OE-quality brands. The company fosters ambition both for its future and the professional growth of its employees.

Joining GSF Car Parts provides an exciting chance to impact the automotive aftermarket industry, grow professionally, and take pride in your role.