Retail Assistant

Role Overview

At GSF Car Parts, the Retail Assistant plays an essential role in delivering outstanding customer service. This position involves active participation in meeting both branch and personal sales targets by serving customers face to face, processing click and collect orders, and cultivating meaningful customer relationships.

Main Duties

• Assist both trade and retail customers with click and collect and regular orders, aiming to maximize sales opportunities.
• Retrieve appropriate automotive parts from the warehouse to fulfill customer orders accurately.
• Support the sales team in promoting products by responding to telephone and electronic inquiries as needed.
• Address customer requirements thoroughly, including handling orders, returns, and queries.
• Inspect returns to determine eligibility for resale, warranty claims, or surcharges.
• Contribute positively within the team environment while striving to achieve individual sales benchmarks and product promotion goals.
• Use the company's E-learning platform to build product knowledge and enhance performance.
• Maintain cleanliness and organization in areas accessible to customers.
• Build strong customer relationships by understanding their garage and automotive needs.
• Consistently project a professional image in alignment with company values.
• Work towards meeting set Key Performance Indicators (KPIs).

Working Hours

The position requires an average of 45 hours per week, Monday to Friday, including alternate Saturdays.

Candidate Profile

• Demonstrated experience in customer service or sales within a customer-facing environment.
• Motivated and target-focused with a drive to deliver results.
• Strong customer service skills with the ability to proactively resolve queries.
• Confident user of computers and various IT systems.
• Team-oriented and able to collaborate effectively with others.
• High attention to detail.
• Familiarity with automotive parts or the industry is a plus but not required.
• Knowledge of MAM, Allicat, and Microsoft Office applications is desirable.

Benefits

• Performance-based bonus opportunities.
• 28 days annual leave including bank holidays, with the potential to earn up to 5 extra days based on service length.
• Free annual flu vaccination.
• Access to health and wellbeing resources.
• Expert pension support services.
• Life assurance coverage.
• Discounts across numerous well-known retailers such as Asda, Nike, and John Lewis.
• Financial wellbeing options including advances and savings schemes.
• Paid time off for volunteering activities.
• Opportunities for training, qualifications, and career growth.

Company Overview

GSF Car Parts is a leading motor factor in the UK, experiencing over 25% annual growth for three consecutive years. Operating more than 215 branches nationwide and a cutting-edge 500,000 sq ft National Distribution Centre, the company supplies thousands of workshops daily.

GSF stands out by investing in innovation and empowering employees to influence the industry positively. With advanced digital tools like Mastercat, a comprehensive garage network, and partnerships with more than 70 OE-quality brands, GSF is continuously evolving.

This role offers an exciting chance to impact the automotive aftermarket and grow personally and professionally within a dynamic organization.