Restaurant Waiter / Waitress

About the Role

This position entails delivering exceptional food and beverage services to guests within the assigned outlet, exemplifying professionalism, courtesy, efficiency, and flexibility in alignment with the hotel's standards and the values of Kempinski. The role aims to foster guest satisfaction and stimulate sales.

Key Duties

• Provide courteous, professional, and efficient service at all times under the guidance of the Head Waiter/Waitress, Supervisor, Assistant Manager, or Outlet Manager.
• Perform all assigned tasks relevant to the outlet diligently.
• Maintain comprehensive knowledge of all hotel's services and product offerings.
• Thoroughly understand all food and beverage items available within the assigned department.
• Effectively promote and upsell items offered, suggesting suitable alternatives when appropriate.
• Manage the use of operating supplies and equipment to minimize spoilage and waste.
• Keep the workplace and surrounding areas consistently clean and well-organized.
• Execute the established opening and closing procedures for the outlet successfully.
• Handle guest inquiries politely and efficiently, escalating complaints and feedback promptly to supervisors and ensuring follow-up action.
• Operate the point-of-sale (POS) system accurately according to training and assigned responsibilities.
• Comply strictly with the hotel's policies on fire safety, hygiene, health, and safety regulations.
• Participate in scheduled inventories of products and operating equipment as required.

Candidate Requirements

• Previous experience in a food and beverage service role is necessary.
• Proficiency in English, both spoken and written, is essential; knowledge of additional languages is advantageous.
• Ability to build and maintain effective working relationships with hotel personnel and clients/vendors.
• Strong organizational skills and time management capabilities with a professional and ethical approach.
• Competence in recognizing tasks and delegating them appropriately.

About Kempinski

Established in Germany in 1897, Kempinski Hotels represents a hallmark of European luxury hospitality. Their portfolio includes prestigious city hotels and unique resorts that integrate local character with international standards. Guests can expect opulent accommodations, exceptional cuisine, first-rate facilities, and impeccable service. Kempinski caters to both leisure and business travelers, proud to be the preferred choice for discerning clientele worldwide.