Resource Planner

Overview

This position involves developing and maintaining the resource schedule for Dubai Metro & Tram operations, ensuring adherence to Resource Planning Procedures in line with HR, QHSE policies, and UAE Labour Law.

Primary Responsibilities

• Review resource efficiency for assigned sections, guaranteeing compliance with Fatigue Management standards.
• Maintain accurate staffing data, including availability and overtime, updating relevant sections regularly.
• Coordinate with HR to ensure overtime claims are correctly submitted, processed, and compensated.
• Engage with assigned departments routinely to facilitate smooth operations.
• Foster a strong culture of QHSE and Information Security among colleagues, subcontractors, and third parties.
• Formulate and update resource schedules that optimize normal and contingency services meeting operational and maintenance needs and performance targets.
• Enforce strict compliance with Resource Planning Procedures.
• Ensure production can implement service standards effectively.
• Develop operational rosters that comply with commercial, operational, and safety requirements.
• Confirm adequate resource levels to sustain world-class services.
• Evaluate roster effectiveness, modify as necessary, and escalate issues needing management intervention.
• Propose enhancements to improve productivity and efficiency across the Dubai Metro & Tram system.
• Prepare alternative roster arrangements for special events, emergency operations, and altered service patterns as required.
• Manage staff roster concerns to provide efficient duty schedules.
• Integrate mandatory training sessions for all shift workers into resource planning.
• Record and manage staff leave data, including annual, sick, and Days-in-lieu (DIL), within the Human Resource Integrated System.
• Safeguard information assets and data across electronic and physical formats.
• Participate in departmental meetings as needed.
• Fulfill additional responsibilities assigned by Senior Resource Planner and Planning & Systems Manager.

Work Environment

Primarily office-based with occasional travel; extended hours may be necessary depending on operational demands.

Minimum Qualifications

• Bachelor’s degree in Data Science or related field.
• 3 to 5 years industry experience within rail sector.
• At least 1 year of experience in Resource Planning and Workforce Allocation.
• At least 1 year experience as Data Analyst.
• Proficient in English.
• Intermediate proficiency in Microsoft Office with advanced skills in Excel.
• Completed Workforce Resource Planning training.