Resident Experience Manager

About the Role

Churches of Christ Residential Aged Care is seeking a compassionate, proactive Resident Experience Manager for their Ingham and Cardwell aged care homes in Queensland. This permanent full-time position encompasses leading non-clinical operations across two sites serving 98 residents, ensuring a safe, welcoming, and engaging environment tailored to individual resident needs. The role requires regular travel between the two locations, approximately 40 minutes apart, with a pool car provided for commuting.

Key Responsibilities

• Serve as an advocate for residents by understanding and addressing their needs to enhance their living experience.
• Lead and inspire the non-clinical teams including lifestyle coordinators, kitchen staff, cleaners, maintenance, and gardeners.
• Manage operations such as cleanliness, meal service, safety compliance, lifestyle activities, and facility maintenance.
• Oversee stock management, procurement, budgeting, and ensure adherence to safety and food standards.
• Handle resident concerns and complaints empathetically and professionally.
• Conduct regular audits of services and continuously seek improvements in resident satisfaction.

Candidate Profile

The ideal candidate is dedicated to making every resident feel valued and respected, with a knack for continuous improvement and problem-solving. They have a strong customer-first approach fueled by compassion and innovation and possess leadership experience preferably in hospitality, aged care, or customer service sectors.

• Demonstrated leadership abilities managing multiple teams and priorities confidently.
• Experience in food preparation and ordering within large aged care or equivalent environments.
• Familiarity or willingness to learn HACCP, GMP, and food safety standards.
• Food Safety Supervisor certification preferred or willingness to obtain.
• Current National Police Check or willingness to acquire.
• Full Australian work rights; sponsorship is not available for this role.

Benefits and Culture

• Up to $18,549 in generous salary packaging tax-free.
• Supportive, values-driven team environment focused on integrity, compassion, excellence, and courage.
• Inclusion in employee assistance programs and wellbeing initiatives.
• Access to retail discounts and ongoing professional development opportunities.
• Chance to advance within a mission-oriented, not-for-profit organization with a history exceeding 140 years.

Additional Information

Applicants from diverse backgrounds are encouraged, with a strong invitation to Aboriginal and Torres Strait Islander people to apply. Applications will be considered as they arrive.