Store Manager

Role Overview

The Store Manager role reports directly to the Zonal Own Retail Manager, positioned at the executive level. The primary responsibility is to oversee comprehensive store operations, ensuring compliance with predefined procedures and enhancing profitability, customer satisfaction, and team effectiveness.

Key Responsibilities

• Maintain strict adherence to Store Operations in accordance with established SOPs to ensure consistent operational excellence.
• Guarantee the store's appearance and atmosphere meet the prescribed guidelines and standards.
• Oversee accurate and efficient cash handling practices while implementing measures to prevent theft and maintain safety and security.
• Execute visual merchandising plans aligning with company directives.
• Manage inventory and stock control to avoid both stock shortages and excesses.
• Prepare and submit KPI reports punctually as required.
• Accountable for preparing stores for formal launches by managing manpower, furniture and equipment arrangements, IT systems, and device inventory.
• Supervise the closing process for stores undergoing refits and conversions.
• Strive to meet sales targets through conversions of walk-in customers, focusing on new customer acquisitions and upsell opportunities.
• Maintain MIS and perform customer relationship officer level tracking as required.
• Control store expenses to align with budget plans and contribute constructive feedback to boost store productivity.
• Ensure daily scheduling and briefing of outsourced store personnel.
• Monitor and escalate any planned or unplanned attrition issues promptly for resolution.
• Promote motivation and career development among outsourced staff members.
• Uphold customer experience (CE) guidelines rigorously; adjust staffing levels according to real-time demand.
• Engage personally in handling challenging customer situations to uphold service standards.