Reservations Sales Agent

About Radisson Hotel Group

Radisson Hotel Group stands as one of the globe's leading hotel groups, boasting over ten distinctive brands and more than 1,500 properties across 95-plus countries. The company's guiding philosophy is that "Every Moment Matters," underpinned by a signature "Yes I Can!" service mindset. At the heart of its success are its people—true Moment Makers—who shape an empowering culture and environment to enable peak performance daily.

Role Overview

We are seeking an enthusiastic Reservations Sales Agent to bolster our dynamic team in Hamburg. We prize individuals who bring more than a CV—relying on character, skills, passion, and talent geared towards curating unforgettable guest experiences. Your mindset is paramount: anticipating guest requirements, supporting your team, and consistently ensuring memorable moments.

In this role, you will blend accuracy, efficiency, and a strong customer focus to enhance our Reservations Team. Your attention to detail coupled with a sales-driven approach will be key to converting enquiries into confirmed bookings and exceeding guest expectations.

Key Responsibilities

• Transform incoming booking enquiries into confirmed sales.
• Anticipate and fulfill all facets of the guest journey to the highest standard.
• Drive profitability by monitoring demand and advising appropriate upselling strategies to meet targets.
• Proactively contribute to smooth operations within the reservations department, ensuring overall guest satisfaction.
• Embrace a proactive, energetic approach amid the lively pace of the reservations environment.

Candidate Requirements

• Prior experience working in reservations.
• Strong leadership qualities with a hands-on supervisor-management style, leading by example.
• A dedicated commitment to exceptional guest service and enthusiasm for the hospitality sector.
• Effective problem-solving skills, capable of devising creative solutions and offering support when needed.
• High personal integrity, capable of thriving in a role demanding excellence, energy, and time commitment.

Why Join Radisson Hotel Group?

• Immerse yourself in hospitality magic by joining a team devoted to making extraordinary moments daily.
• We invest in your personal growth, learning opportunities, and career trajectory, regardless of your background.
• Enjoy an inclusive, engaging workplace that celebrates diversity and fosters belonging through resource groups and inclusion programs.
• Empower your ambition and ideas to make impactful differences within hospitality and your community.
• Take advantage of exclusive global benefits including team member discounts up to 53% across Radisson properties worldwide.
• Benefit from guaranteed minimum 30% discounts for your friends and family and special offers on meals, spa treatments, and more.

Additional Notes

We welcome applicants from all backgrounds and are committed to accessibility—please inform us if you require accommodations during the application process.