Reservations Agent

About the Company

Sofitel Al Hamra Beach Resort located in Ras Al-Khaimah, United Arab Emirates, invites applications for a dedicated Reservations Agent to become an essential part of their hospitality team.

Role Overview

The Reservations Agent acts as a key intermediary between guests and the resort, ensuring high-quality service delivery while managing reservation activities with precision and professionalism. The ideal candidate is organized, customer-oriented, and possesses excellent communication skills.

Key Responsibilities

• Provide courteous, professional, and warm customer interaction across varied communication platforms.
• Efficiently process reservation bookings for leisure travelers, groups, tours, and Free Independent Travelers (FIT).
• Manage communications via email, phone, and regularly check voicemail related to reservations.
• Generate and verify daily reports for assigned customer segments, audit reservations, and maintain up-to-date records.
• Collaborate effectively with Sales, Front Office, and Accounting departments to surpass client expectations.
• Handle multiple tasks simultaneously while ensuring detailed attention and excellent organizational capabilities.
• Support various reservations areas as needed to help achieve team goals.
• Perform added responsibilities as necessary to facilitate operations.

Required Qualifications

• Exceptional verbal and written communication abilities suitable for interacting professionally with diverse guests.
• Strong analytical and organizational talents to prioritize and manage multiple duties efficiently.
• Proficient in computer applications, especially Microsoft Word and Excel.
• Excellent customer-oriented approach demonstrating empathy and effective problem resolution.
• Capability to remain seated for extended durations and flexibility to work split shifts and variable days off.
• Meticulous attention to detail ensuring accuracy in all reservation and administrative activities.
• Ability to adapt and remain resilient in a dynamic hospitality environment.

Preferred Skills and Experience

• Previous exposure to reservations, sales, or hospitality industry roles.
• Familiarity with Opera Property Management System or Central Reservations System software.
• Understanding of reservation handling and revenue management techniques.
• Multilingual skills, particularly in Arabic and English beneficial for the UAE market.
• Experience working within hotel or resort settings.