Reservations Agent

Job Overview

Saadiyat Rotana Resort & Villas invites enthusiastic and guest-oriented revenue professionals to join our team as Reservations Agents. This role centers around delivering outstanding customer service and offering innovative solutions to meet guest needs.

Key Responsibilities

• Receive and confirm guest room bookings submitted via phone, letter, or fax.
• Accurately input all reservation details into the system while responding to inquiries, complaints, and reservation requests.
• Stay current on hotel promotions and adhere to set procedures for processing reservations, rate application, confirmations, and information about hotel amenities.
• Demonstrate thorough knowledge of products, rate structures, and apply effective rate management techniques.
• Maintain systematic filing for all correspondence and compile reports as directed by the Reservations Manager or Supervisor.
• Foster positive public relations to maximize business opportunities.
• Keep updated and precise room status information at all times.
• Ensure all incoming calls are handled professionally following Rotana standards, manage incoming fax information, and consistently monitor incoming emails.
• Coordinate visa requests for hotel guests respecting hotel policies and engage in upselling when feasible.

Qualifications and Experience

Candidates should possess a diploma or degree in hospitality and have prior experience in hotel reservations. Proficiency with computers is required. Excellent communication skills in English, both written and spoken, are essential. Knowledge of additional languages is considered a plus.

Personal Attributes and Competencies

• A customer-centric mindset paired with a highly proactive and courteous demeanor.
• A dynamic and approachable personality capable of maintaining professionalism in all interactions.
• Ability to establish effective relationships with both internal teams and external clients.
• Capability to work independently within a structured environment.
• Core competencies include understanding the job responsibilities, teamwork, accountability, cultural sensitivity, adaptability, and strong customer focus.