Reservations Agent

About the Role

The Tower Hotel & Leisure Centre in Waterford is seeking a dedicated full-time Reservations Agent to become part of their team. This role is ideal for an organised individual who enjoys a dynamic hotel environment and thrives on engaging with customers to convert inquiries to confirmed bookings.

Key Responsibilities

• Receiving and managing reservation inquiries through phone calls, emails, and online platforms with professionalism and friendliness.
• Providing guests with accurate details about room availability, rates, packages, and hotel amenities.
• Turning booking queries into confirmed reservations and identifying ways to optimize room sales and revenue.
• Accurately handling individual and group reservations in the hotel’s reservation system, including managing group rooming lists.
• Collaborating with corporate clients, travel agents, tour operators, and third-party booking partners effectively.
• Handling booking modifications, cancellations, and special requests with care.
• Ensuring that guest preferences are properly documented and communicated to relevant hotel departments.
• Building strong working relationships with Reception, Sales, and other departments.
• Identifying potential business leads and referring them to the Sales team as appropriate.
• Completing department procedures and daily operational checklists consistently.
• Maintaining a high standard of guest service from initial contact through arrival.

Candidate Requirements

• Excellent command of written and spoken English.
• A friendly, professional, and positive demeanor.
• Strong communication and customer service abilities.
• Keen attention to detail and good organisational skills to handle a busy work environment.
• Comfortable communicating via telephone and email.
• A commercial mindset to successfully convert inquiries into bookings.
• Hotel reservation or front desk experience is desirable but not essential.
• Familiarity with Hotsoft software is a plus.
• Knowledge of online travel agents and third-party booking platforms would be beneficial.
• Good computer literacy and administrative skills.
• Ability to work independently and cooperatively within a team.

Working Hours

This is a full-time position primarily Monday through Friday, with occasional requirement to work Saturdays or public holidays.

Employee Benefits

• Discounted bed and breakfast stays across Neville Hotels.
• Complimentary second night for stays of two nights or longer, subject to terms.
• 20% savings on food at Neville Hotels’ bars and restaurants.
• 20% off spa treatments and spa retail items.
• Complimentary golf on Druids Heath golf course with terms applicable.
• 20% discounts on other golf bookings and golf-related products.
• Meals provided during shifts.
• Free onsite tea and coffee facilities.
• Participation in Bike to Work Scheme and other commuting initiatives.
• Employee referral bonuses.
• Recognition programs such as Employee of the Month and Employee of the Year awards.
• Team-building and social events to foster a positive work environment.
• Ongoing training and development opportunities.
• Strong prospects for career advancement within Neville Hotels.

Eligibility to Work

Applicants must have legal entitlement to live and work full-time in Ireland and will be required to provide documentary proof.

How to Apply

If you have a passion for the hospitality industry, enjoy interacting with people, and are eager to develop your career with a top Waterford hotel, the Tower Hotel & Leisure Centre welcomes your application.