Experienced Receptionist

About the Role

The Tower Hotel & Leisure Centre in Waterford is looking for a seasoned Receptionist to become a vital member of our Front Office Team. The ideal candidate will deliver exceptional guest experiences that uphold the high standards that distinguish Neville Hotels from competitors.

Responsibilities

• Warmly welcome guests upon arrival and anticipate their needs.
• Carry out tasks related to guest check-ins, check-outs, and cash handling efficiently.
• Handle reservations both online and by phone when necessary.
• Manage incoming calls and direct them appropriately via a switchboard system, meeting company standards.
• Maintaining a professional representation of Neville Hotels at all times.
• Respond swiftly and effectively to guest requests.
• Follow hotel policies, procedures, and standards in all duties.
• Remain knowledgeable of daily hotel operations, guest rooms, amenities, and hotel services.
• Contribute to maximizing bedroom sales and maintain strict revenue control.
• Ensure proper security procedures concerning guest belongings like luggage, storage, and deliveries.
• Be empowered to resolve issues as they arise.
• Exemplify gracious hospitality through friendly, courteous, and helpful behavior toward guests and colleagues.
• Maintain cleanliness at the front desk and back office areas.
• Adapt to various shifts and working days as per the departmental rota.

Requirements

• Minimum of one year’s previous experience in a Hotel Front Office role.
• Excellent verbal and written communication skills.
• Strong ability to work collaboratively as a team player.
• Eligibility to live and work full time in Ireland with documented proof.

Employee Benefits

• Discounts on overnight stays (B&B) across Neville Hotel group.
• 20% price reduction on bar and restaurant food at a sister property.
• Access to complimentary golf at Druids Heath for Neville Hotel team members (subject to terms and conditions).
• Promotion of bike-to-work schemes and other commuting incentives.
• Free meals served during shifts.
• Unlimited free onsite tea and coffee.
• Career progression opportunities and training programs.
• Recognition through Employee of the Month and Employee of the Year awards.
• Offering employee referral bonuses under terms and conditions.
• Company provides a free second night stay when booking two or more nights at any Neville Hotel (terms and conditions apply).

Additional Details

A competitive management benefits package will be provided to the successful candidate.

Please note that all applicants must have full eligibility to live and work in Ireland and must be able to provide documentation as proof.