Agent, Cloud Solutions (Sales)

About Sherweb

Based in Dublin with a hybrid work model (two days per week onsite), Sherweb is dedicated to guiding businesses confidently through cloud technology. The company values curiosity, innovation, and empowering employees to carve unique career paths without rigid structures, encouraging exploration and growth.

Role Purpose and Responsibilities

As a central contact for incoming inquiries from both direct customers and partners, you will help clients utilize the best tools for their efficiency. Collaborating closely with sales advisors and key stakeholders, your core responsibility is to prioritize customer needs while delivering timely and successful cloud solutions.

• Ensure delivery of Sherweb’s offerings aligns with client objectives.
• Guide customers through onboarding and provide comprehensive training on platforms.
• Gather and relay customer feedback to improve products and services.
• Offer both pre-sale and post-sale support to clients.
• Contribute to customer and partner retention via professional and effective solutions.
• Focus on resolving issues at first contact, acting promptly with a strong problem-solving mindset.
• Engage customers through meaningful, satisfying conversations to enhance their experience.

Qualifications and Attributes

• A genuine enthusiasm for assisting customers.
• Ability to swiftly and effectively resolve issues.
• Strong passion for delivering excellent customer experiences at every interaction.
• Team-oriented, personable, and devoted to collaborative success.
• Experience in customer-facing roles such as telesales, call centers, or helpdesk support.
• Knowledge of Managed Service Providers (MSPs) and their operational environment.
• Exceptional communication and interpersonal abilities.

Company Culture and Benefits

• Inclusive and diverse workplace that embraces varying ideas to foster progress.
• State-of-the-art tools and technologies to maximize your job performance.
• An environment encouraging initiative, curiosity, and innovative thinking.
• Opportunity to take ownership of your work and explore new methods.
• Annual evaluations that reward development and contributions.
• Collaborative coworkers eager to share expertise and learn.

Compensation and Perks

• Competitive salary package.
• Vacation allowances that reflect your prior experience.
• Additional paid days off for rest and rejuvenation.
• Flexible benefits tailored to your personal needs and life stage.
• Various savings options to support future planning.

Career Growth and Community

Sherweb encourages non-linear career progression, offering support to deepen skills, explore new challenges, and uncover latent talents. The SherwebLife community connects employees through virtual and in-person events aimed at celebrating achievements, learning, and fostering memorable experiences.

Additional Information

Work Location: Hybrid with mandatory attendance two days weekly at the Dublin office.