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Where you'll work
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Job description
About the Role
Join Hilton as a Reservation Coordinator and play a pivotal role in enhancing guest experiences by efficiently managing bookings. Your efforts will contribute to maximizing hotel revenue through converting inquiries into confirmed reservations, maintaining strong relationships with guests and internal teams alike, especially in collaboration with the Commercial and Front Office units.
Key Responsibilities
- Provide warm, genuine hospitality that embodies Hilton's commitment to outstanding guest service.
- Collaborate effectively with Reservations, Group Sales, and other departments to ensure seamless operations.
- Develop and nurture relationships with VIP guests, loyal customers, corporate clients, and internal stakeholders to guarantee exceptional service delivery.
- Maintain proficiency in reservation and hotel management systems such as OnQ PM, Delphi FDC, and The Lobby, alongside deep knowledge of hotel services and local attractions.
- Ensure accuracy in processing reservations, uphold data quality, and occasionally assist with front office tasks when required.
- Focus on commercial objectives by actively promoting room sales, responding promptly to guest feedback, and supporting ongoing service enhancements.
Qualifications & Skills
- Exhibit strong interpersonal skills with effective verbal and written communication, backed by a courteous and professional attitude.
- Demonstrate excellent organizational and administrative capabilities including superior time management.
- Handle multiple priorities efficiently while maintaining attention to detail and producing high-standard work under pressure.
- Self-driven and flexible, comfortable working both independently and as part of a team.
- Experienced with hotel systems such as OnQ and Delphi and proficient in Microsoft Office tools.
- Previous experience in hospitality and fluency in English, especially for translation tasks, is desirable.
Company Overview
Hilton is a global hospitality leader dedicated to delivering exceptional guest experiences and fostering a supportive workplace culture recognized worldwide. With over 3 billion guests served and multiple prestigious workplace accolades, Hilton is committed to innovation and excellence in the travel industry.