Renewals Advisor

Job Overview

We seek a knowledgeable and client-focused Renewals Advisor to effectively manage ongoing client partnerships by addressing renewal needs, tracking approaching expiration dates, and ensuring punctual renewal of business licenses and related services.

Primary Duties

• Oversee a client portfolio, guaranteeing timely renewals of business licenses and associated services.
• Monitor renewal timelines and proactively engage clients to discuss their upcoming renewal requirements.
• Assess client needs and advise on applicable renewal packages and services.
• Generate quotes, proposals, and necessary renewal documents.
• Maintain communication with clients through calls, WhatsApp, email, and additional channels.
• Conduct persistent follow-ups to ensure renewals meet deadlines.
• Liaise with internal teams, government bodies, free zones, and relevant officials to facilitate renewals.
• Keep client data, renewal statuses, and follow-up logs current within the CRM system.
• Identify opportunities for upselling or cross-selling corporate and business setup services.
• Professionally address client inquiries, concerns, and issues related to renewals.
• Collect and accurately submit all required documentation for renewals.
• Follow up on outstanding payments to guarantee timely completion of transactions.
• Build and maintain strong client relationships to promote repeat and sustained business.
• Achieve individual renewal, revenue, and customer retention goals.

Candidate Qualifications

• At least 2 years' experience in renewals, corporate services, business setup, sales, or customer service roles.
• Prior experience within the UAE market is advantageous.
• Excellent verbal and written communication skills in Hindi and English.
• Sound knowledge of UAE business setup, licensing procedures, free zones, or corporate service sectors is a bonus.
• Proven ability in managing client relationships.
• Capable of handling multiple clients and follow-ups concurrently.
• Driven to meet targets with a proactive and results-oriented mindset.
• Strong negotiation and problem-resolution capabilities.
• Familiarity with CRM tools is preferred.
• Excellent organizational, coordination, and follow-up skills.

Core Competencies

• Client relationship management
• Renewals processing and follow-up
• Customer retention strategies
• Upselling and sales skills
• Effective negotiation
• CRM system management
• Business setup knowledge
• Strong communication abilities
• Customer service excellence