Relationship Manager

Overview

We are seeking Virtual Relationship Managers (VRMs) responsible for managing customer relationships primarily via digital platforms. This role entails engaging customers, assessing their financial requirements, and recommending pertinent banking products to deliver an exceptional customer experience. It represents an ideal entry point for fresh graduates aspiring to establish a career in banking sales.

Key Responsibilities

• Engage with assigned customers following the prescribed contact protocols.
• Provide a superior digital banking experience to customers.
• Identify customer needs and suggest appropriate banking products.
• Manage inbound and outbound calls maintaining quality standards.
• Resolve customer inquiries within set timelines.
• Promote the adoption of digital banking services to enhance customer convenience.
• Keep precise records of customer interactions using CRM systems.
• Effectively handle and resolve customer complaints.
• Foster long-term relationships to retain customers and reduce attrition.

Sales and Portfolio Management

• Meet individual sales and portfolio goals.
• Cross-sell and up-sell various banking products such as Third-Party Products (TPP), Assets, and Cards.
• Profile customers to uncover sales opportunities.
• Verify customer eligibility and ensure compliance before product offerings.
• Monitor key account actions and provide reports as necessary.
• Accurately process customer requests and transactions.

Process and Compliance

• Maintain detailed documentation of all customer interactions.
• Comply with banking policies, regulatory standards, and internal procedures.
• Ensure CRM and reporting systems are updated promptly.

Eligibility Criteria

• Educational Qualification: Graduate from any discipline except B.Tech or BE.
• Experience: Open to freshers; preference given to candidates with up to 1 year of experience.

Essential Skills

• Fundamental understanding of banking and financial products.
• Excellent verbal and written communication abilities.
• Customer-centric attitude.
• Strong skills in sales and persuasion.
• Proficiency in fundamental computer use and CRM software.
• Capability to establish and nurture customer relationships.

Language Requirements

• Proficient in English (mandatory).
• Fluency in one of the following regional languages: Hindi, Tamil, Malayalam, or Kannada.

Compensation

The monthly salary for this position ranges between 16,000 and 23,000 INR.