Virtual Relationship Manager

About the Role

We are looking for Virtual Relationship Managers (VRMs) to cultivate and manage client relations through digital platforms. The role emphasizes connecting with customers, assessing their financial needs, and recommending appropriate banking products, all while ensuring an excellent customer journey. This position is ideal for fresh graduates aspiring to start a career in banking sales.

Key Responsibilities

• Engage with assigned clients according to predefined contact protocols.
• Deliver exceptional digital banking service experiences.
• Comprehend customer requirements to suggest relevant products.
• Manage both inbound and outbound calls meeting quality standards.
• Resolve customer inquiries promptly within established timeframes.
• Promote digital banking offerings to enhance customer convenience.
• Keep detailed and accurate records of customer interactions in CRM systems.
• Address and handle customer complaints efficiently.
• Establish and maintain enduring customer relationships to support retention and reduce attrition.

Sales and Portfolio Management:

• Meet or exceed set sales and portfolio targets.
• Engage in cross-selling and up-selling of banking products such as third-party products, assets, and cards.
• Profile clients to uncover sales opportunities.
• Verify eligibility and compliance prior to offering products.
• Track key account activities and report accordingly.
• Accurately process customer requests and transactions.

Process and Compliance:

• Ensure proper documentation of all customer interactions.
• Follow banking policies, regulations, and internal guidelines meticulously.
• Keep CRM and reporting systems updated promptly.

Eligibility Criteria

• Qualification: Graduate in any stream excluding B.Tech/BE.
• Experience: Suitable for freshers; 0 to 1 year of experience is preferred.

Skills and Language Requirements

• Basic understanding of banking and financial products.
• Effective verbal and written communication skills.
• Customer-centric mindset.
• Sales and persuasion capabilities.
• Fundamental computer literacy and familiarity with CRM software.
• Capability to nurture and maintain customer relationships.
• Fluent in English (mandatory).
• Proficiency in at least one regional language: Hindi, Tamil, Malayalam, or Kannada.