Customer Care Executive

About the Role

Based in Bangalore, this full-time position seeks a Customer Care Executive to deliver outstanding client support. The role involves managing customer inquiries via phone calls, understanding their issues, and offering timely and accurate resolutions.

Key Duties

• Professionally handle incoming and outgoing customer communications.
• Address and resolve customer questions, complaints, and service problems effectively.
• Provide precise information about available products and services.
• Ensure a positive and courteous experience for customers throughout interactions.
• Document customer conversations and update system records accordingly.
• Adhere to company guidelines, quality benchmarks, and operational procedures.
• Collaborate with internal departments as necessary to resolve issues.
• Meet designated targets related to customer service, quality, and productivity.

Required Qualifications and Skills

• Excellent verbal communication capabilities.
• Strong active listening skills to understand customer needs.
• Effective problem-solving abilities.
• Patience in handling customer interactions.
• Basic proficiency with computer systems.
• A customer-centric mindset focused on service excellence.

Compensation

The monthly salary ranges from 18000 to 20000 INR.