Receptionist / Front Office Executive

Job Overview

Anoop Enterprise is seeking a courteous, organized Receptionist to manage the front desk operations at a physiotherapy healthcare clinic located in Mulund West, Mumbai. This full-time role involves acting as the initial point of contact for patients and visitors, facilitating smooth clinic activities with responsibilities covering appointment scheduling, patient management, administrative support, and basic billing tasks.

Primary Responsibilities

• Warmly welcome and assist patients and clinic visitors with professionalism.
• Attend to incoming phone calls, emails, and general queries efficiently.
• Register new patients and carefully maintain up-to-date patient records.
• Provide clear information on clinic services, procedures, and billing policies while ensuring confidentiality of patient information.
• Manage appointment logistics including scheduling, confirming, rescheduling, and cancellations, along with sending reminders via calls, SMS, or email.
• Keep daily records of appointments and attendance, facilitating patient flow and managing the waiting area ambiance.
• Handle administrative duties such as maintaining patient files, processing payments, issuing receipts, and providing basic billing support.
• Support insurance documentation like claims and referrals, prepare administrative reports and correspondence, and oversee office supply inventory.
• Coordinate calendars and meetings, collaborate with physiotherapists on patient needs, and maintain a welcoming reception environment that supports clinic staff and patient experience.

Candidate Profile

• Excellent verbal and interpersonal communication skills tailored towards patient interaction.
• A cheerful and patient-friendly demeanor combined with strong organizational and multitasking skills.
• Proficiency in basic computer operations including MS Office and email handling.
• Ability to manage appointment systems, maintain records accurately, and execute routine administrative tasks efficiently.
• Prior experience in healthcare-related front desk roles such as clinic, hospital, physiotherapy reception, or patient coordination is advantageous.

Compensation and Location

• Monthly salary range: INR 15,000 to 20,000.
• Work location: Mulund West, Mumbai, Maharashtra.
• Employment: Full-time position reporting directly to the clinic Director.