RCU Executive

Job Overview

The RCU Executive role involves comprehensive responsibilities centered around verification, fraud detection, process compliance, and coordination to ensure accuracy and integrity in loan processing and documentation.

Core Responsibilities

• Validate original KYC and loan-related documents, ensuring their authenticity and identifying any discrepancies or alterations.
• Perform sampling checks both before and after loan disbursement to maintain process integrity.
• Conduct on-site visits to customer residences, business locations, and transaction points for identity, address, employment/business verification, and loan purpose assessment.
• In purchase-related transactions, verify the seller's identity and the details surrounding the transaction.
• Detect and investigate suspicious loan applications, forged documents, duplicate entries, and unusual patterns, escalating significant issues to relevant teams as necessary.
• Support specialized and impromptu fraud investigations alongside ongoing fraud detection duties.
• Monitor and verify compliance with company policies and SOPs within branches and business units, highlighting any deviations or control weaknesses.
• Assist internal audits, compliance checks, and risk control reviews to uphold operational standards.
• Conduct verification calls to customers to corroborate submitted application information, documenting feedback and investigating any inconsistencies.
• Maintain comprehensive registers and records related to RCU activities, ensuring accurate documentation of findings and escalations.
• Generate periodic MIS reports on daily, weekly, and monthly schedules to track operational performance and issues.
• Liaise effectively with multiple internal teams such as Credit, Sales, Operations, Legal, Compliance, Audit, IT, and Branches to communicate findings and ensure resolution of issues.

Essential Skills and Attributes

• Strong communication capabilities and investigative skills for thorough document and customer verification.
• Exceptional attention to detail to capture discrepancies and anomalies during document checks and investigations.
• Knowledgeable in KYC, Anti-Money Laundering (AML) protocols, fraud identification indicators, and loan application processes.
• Proficient in Microsoft Excel and MIS reporting techniques to maintain and present data effectively.
• Able to perform field visits and conduct on-ground verifications as part of the routine verification process.
• Analytical mindset combined with problem-solving skills to evaluate findings and initiate corrective actions.
• Flexible and willing to travel as the role demands.