Quality Supervisor

About Basamh Group

Basamh Group is dedicated to fostering growth in individuals and organizations through a strong, consumer-focused ecosystem serving the MEA region. With over 75 years of experience, the group excels in distribution through subsidiaries like Basamh Trading Company (BTC) for retail and Specialized Food Services (SFS) for HORECA, marketing and brand development through GoodyCo, and manufacturing via Thokoman Foods. The company embraces core values including ownership, passion for growth, transparency, and a family spirit to build enduring partnerships and nurture future leaders.

Job Overview

The Quality Supervisor is responsible for monitoring and enforcing product quality, safety, and compliance within warehouse and distribution operations.

Key Responsibilities

• Record and monitor all quality-related complaints with precise and complete data management.
• Carry out initial investigations alongside customers and trade marketing teams to identify root causes of quality or safety issues.
• Use statistical sampling methods to inspect incoming shipments, ensuring adherence to quality standards.
• Examine finished products during storage and prior to dispatch for quality inconsistencies.
• Regularly check storage environments including temperature, humidity, and stacking to maintain optimal conditions.
• Segregate returned or rejected products for further examination and corrective measures.
• Verify correct handling during loading/unloading and ensure cleanliness of containers and trucks.
• Contribute to the development of large-scale inspection methods to enhance accuracy and efficiency.
• Define and maintain Acceptable Quality Limits (AQLs) for all products to ensure standard compliance.
• Keep detailed documentation of quality inspections and investigations for subsequent data analysis.
• Enforce compliance with safety regulations through continuous audits.
• Assist warehouse teams in resolving audit findings both internally and externally.
• Conduct periodic audits aligned with BRC Storage & Distribution standards, generate reports, and set improvement targets.
• Ensure traceability and recall procedures are followed during inbound and outbound processes.
• Monitor pest control effectiveness and initiate corrective action when necessary.
• Oversee ISO standards and certification adherence within warehouse operations.
• Manage quality block tracking to promptly identify and address non-conformities.
• Develop and deliver training aimed at educating staff on quality protocols and best practices.
• Ensure warehouse personnel consistently use appropriate personal protective equipment (PPE) to maintain hygiene and safety.
• Provide leadership and assurance to uphold quality standards daily.
• Promote a culture dedicated to quality and continuous improvement throughout all organizational levels.

Qualifications and Experience

• 1 to 2 years of relevant work experience in quality supervision or related fields.
• Bachelor's degree is mandatory.

Working Environment

Basamh Group offers stimulating and rewarding careers that encourage professional growth and innovation. It supports employees with hands-on training, online educational resources, interactive sessions, and tailored coaching to ensure continuous development. The company nurtures a family-like atmosphere where every individual receives recognition, support, and empowerment to succeed and contribute meaningfully to the Basamh Group legacy.