Project Operations Coordinator

About Fusion5

Fusion5 is a premier technology transformation partner operating across New Zealand and Australia, specializing in business applications, AI, cloud computing, and security. They deliver tailored, integrated solutions including managed services, enterprise service management, and system integration designed to meet unique business challenges.

Role Overview

As a Project Operations Coordinator, you will be instrumental in driving the operational backbone of complex projects involving multiple workstreams. Partnering closely with Consulting and Project Managers, your role ensures smooth project execution by providing precise and up-to-date governance, resource, and delivery information. You will oversee various facets of project administration, financial tasks, scheduling, and stakeholder communications to maintain seamless project trajectories.

Key Responsibilities

• Manage coordination and administrative duties covering the entire project lifecycle, ensuring governance milestones are met.
• Facilitate project initiation and ongoing maintenance within organizational systems, including work orders, resource allocations, billing details, and project documentation.
• Keep comprehensive trackers updated, such as schedules, action items, risk and issue logs, decision documentation, and dependency charts.
• Organize governance functions including meetings—prepping agendas, compiling packs, recording minutes, and managing follow-up actions.
• Deliver reliable operational insights for multiple simultaneous projects to consulting leadership.
• Serve as the liaison point bridging Consulting Managers, Project Managers, Finance, Account Management, and delivery teams.
• Assist in monthly billing processes by reconciling project, resource, and billing data with business systems.
• Coordinate resource scheduling, onboarding/offboarding activities, system access provisioning, and future availability planning.
• Generate and disseminate reports on projects, resources, utilization, finances, and governance in accordance with established schedules.
• Identify and escalate project risks, impediments, missing data, and approval delays promptly with clear recommendations.

Experience and Qualifications

• Background in project coordination, PMO support, delivery operations, or similar roles involving project lifecycle support.
• Proven ability managing project setups, scheduling, resource assistance, and onboarding coordination.
• Knowledge of project management tools and related systems—covering project tracking, time capturing, ERP, financial, and reporting platforms.
• Competence in supporting project governance tasks including producing governance materials, maintaining action registers, and managing RAID (Risks, Assumptions, Issues, Dependencies).
• Experience working cross-functionally with delivery, management, finance, and account teams.
• Strong capacity to juggle multiple projects and deadlines in a dynamic, fast-paced environment.
• Exposure to project financial operations such as billing workflows, work-in-progress monitoring, credit management, drawdown tracking, and utilization reporting.
• A tertiary qualification in Business Administration, Project Management, Commerce, or an equivalent practical experience is required.
• Additional project management certifications or training will be considered a beneficial asset.

Work Environment and Culture

Fusion5 thrives on a collaborative and inclusive atmosphere that emphasizes mutual respect and teamwork. The organization champions flexible work policies, helping employees balance professional and personal commitments effectively. Extra benefits include birthday leave, volunteer days, and regular social events fostering community spirit. Clear career development pathways are available, supporting employee growth within the practice.

Additional Information

Applicants with varied experience fitting this profile but not meeting every criterion are encouraged to apply, as the company values skills and mindset highly.