Program Manager (Bengali Speaking), Trust & Safety

About the Team

The Market Risk Management team focuses on addressing the risks emerging from the interplay between global safety standards and the distinct political, regulatory, and cultural landscapes of different regions. They combine market-specific data, expert insights, and cross-functional collaboration to design tailored strategies that safeguard users and maintain effective global safety measures across diverse markets.

Role Overview

As a Program Manager in the Market Risk Management team, your role will be to identify, evaluate, and mitigate risks within regional communities, especially focusing on the Bangladesh market and across the APAC region. You will ensure alignment between policies, programs, and systems to protect users from abuse across TikTok features. This role requires providing valuable market expertise, driving safety improvements, guiding strategic decisions, and fostering trust both within and beyond the Trust & Safety department.

Key Responsibilities

• Generate comprehensive internal reports analyzing public sentiment and recognized risks to inform mitigation strategies and uncover trends.
• Design risk prevention frameworks and strategies tailored to the Bangladesh market, especially on concerns like youth safety, hate speech, and cyberbullying.
• Collaborate closely with cross-functional teams, including Content Policy, Product Management, Data Analytics, Operations, Public Policy, and Communications to identify and close safety gaps, enhance community well-being, and optimize product features.
• Lead initiatives across multiple TikTok features such as Video, Live, comments, and user interactions by employing qualitative and quantitative methods to detect potential risks and develop appropriate countermeasures.

Essential Qualifications

• Deep understanding of user-generated content platforms and the regional political, regulatory, and cultural aspects in APAC.
• Fluency in Bengali, both spoken and written, to effectively cover Bengali-speaking markets.
• Solid familiarity with Trust and Safety challenges, operations, and best practices.
• Experience in program, project, or product management preferably in safety, risk control, or anti-spam contexts, demonstrating strong time management and problem-solving capabilities.
• Ability to handle and analyze large datasets using tools like Excel (Pivot tables, functions, charts) and preferably SQL for reporting and interpretation.
• Capacity to work effectively in a fast-paced environment, adapting to daily challenges.
• Resilience and commitment to self-care to cope with the emotional demands of the role.

Preferred Attributes

• In-depth knowledge of the culture and dynamics within the APAC region.
• At least three years of relevant experience working with Trust & Safety and user-generated content platforms.

Trust & Safety Considerations

The role will involve exposure to various content including images, videos, and text that may include sensitive or harmful topics such as bullying, hate speech, child safety concerns, and depictions of harm. TikTok is aware of the psychological and emotional challenges this work can entail and commits to providing comprehensive wellbeing support programs for employees to promote both physical and mental health throughout their tenure.

About TikTok

TikTok is the leading platform for short-form mobile video, committed to inspiring creativity and bringing joy globally. With headquarters in Los Angeles and Singapore, along with other major offices worldwide, TikTok offers an innovative environment aiming for meaningful impact and continuous growth.

Diversity & Inclusion

TikTok strives to foster an inclusive workplace where diverse skills, experiences, and perspectives are celebrated. The company is dedicated to creating a culturally rich environment that reflects its global community and encourages employees to share their unique voices to help inspire creativity and joy.