Product Manager, Branded Mobile App

About Toast

Toast is committed to developing a platform that empowers merchants to adapt seamlessly, regain control, and focus on growing their beloved businesses.

Team Overview

The Branded Mobile App team is responsible for creating Toast's white-label mobile app available on iOS and Android, allowing restaurants to operate branded ordering experiences. This app is integral in how customers strengthen bonds with their loyal patrons.

The team is expanding beyond order-ahead capabilities, introducing features aimed at transforming casual visitors into regular customers, incorporating reservations, and boosting loyalty to encourage repeat business. Operating like a startup within Toast, the team emphasizes small groups, rapid iteration, close customer engagement, and measuring impact through increased guest frequency and revenue for operators.

Role Summary

We seek a motivated Product Manager to take full ownership of the Branded Mobile App's vision, strategy, and roadmap. The candidate should have a passion for understanding guest and restaurant operator needs, a high standard for consumer mobile product quality, and excel in a dynamic and fast-paced entrepreneurial environment.

This role offers an opportunity to solve complex challenges, work iteratively, and oversee a high-visibility product end-to-end. It is suitable for a developing product leader eager to build on an established foundation and influence how restaurants manage their guest relationships at scale.

Key Responsibilities

• Define and drive the vision, strategic direction, and product roadmap for the Branded Mobile App to boost first-party sales and increase recurring guest interactions.
• Develop and launch agentic features that facilitate operators in increasing guest visit frequency, converting new users to repeat customers, and enhancing engagement.
• Expand application features to new platforms and verticals, growing both core usage and Toast’s market reach.
• Collaborate closely with cross-functional teams including Engineering, Design, Marketing, Sales, and Customer Success to deliver impactful product enhancements.
• Utilize customer interviews, usability testing, analytics, and app store insights to develop a deep understanding of restaurant and guest needs, ensuring valuable problem solving.
• Leverage data to set priorities, measure success, and monitor key performance indicators such as order volume, guest retention, and loyalty program participation.

Required Attributes and Skills

• At least three years of experience in product management, demonstrating strategic leadership, execution capabilities, and tangible results.
• Proven experience managing consumer-facing mobile applications for iOS and Android platforms.
• An entrepreneurial mindset, capable of balancing immediate objectives with long-term vision in fast-moving settings and embracing iterative development.
• Strong analytical skills to interpret data and translate findings into practical customer-centric solutions.
• A strong appreciation for design excellence and an understanding of what provides an outstanding mobile user experience.
• Excellent communication capabilities to motivate teams and align stakeholders behind common goals.
• Preferred experience in loyalty programs, ordering systems, marketplace dynamics, or restaurant and hospitality technology sectors.

Work Culture and Values

Toast places significant importance on diversity, equity, and inclusion as foundational values. We embrace authenticity, respect, trust, and humility to foster a workplace where all employees can thrive and collectively elevate industry standards. We celebrate a diverse workforce reflecting the broad spectrum of the restaurant industry.

We encourage applicants at all levels and backgrounds who share our commitment to building inclusive products and an equitable workplace.

Hiring Process and Policies

Toast utilizes AI-assisted tools during hiring for support tasks like note-taking and interview summarization to enable our recruiters and interviewers to focus fully on candidates. All hiring decisions are made by humans, and candidates are expected to complete interviews independently without unauthorized AI assistance.

We support a hybrid working model, promoting in-person collaboration without compromising individual preferences. Our aim is to strengthen team connections as we empower hospitality professionals worldwide.

Toast is dedicated to accessibility and accommodation during recruitment. Candidates requiring support can contact us to ensure an inclusive process.

Additional Information

Note: Bread-related humor is welcomed but not mandatory in our workplace culture.