Presales Specialist (PSS)
Kolkata Metropolitan Area, West Bengal, India · Full Time
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- Experience
- 3–10 yrs
- Salary
- INR 1,500,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
Xperteez Technology is seeking a seasoned Presales Specialist experienced in CPaaS, SaaS, OTT, WhatsApp Business, and RCS solutions. This full-time position is based in Kolkata with a hybrid work model, offering exciting growth opportunities in the dynamic business messaging and communication technology sector. Candidates should bring 3 to 10 years of relevant experience and excellent communication skills, including proficiency in the local Kolkata language.
Key Responsibilities
- Design and execute presales strategies focused on CPaaS domains and specific industry verticals.
- Create strong value propositions and tailored solution proposals for WhatsApp Business and RCS offerings.
- Convert technical features into client-centric solutions aligned with customer needs.
- Conduct comprehensive market research and competitive analysis to identify new business avenues.
- Collaborate with Product, Business, Technical, Customer Service, and other teams to thoroughly understand and leverage service offerings.
- Deliver compelling client presentations and engage in strategic conversations with decision-makers.
- Handle and contribute to responses such as RFPs, RFIs, proposals, and bids.
- Support customer success initiatives and work to expand revenue within assigned accounts.
- Remain informed about industry trends, competitor products, and updates particularly in WhatsApp Business and RCS ecosystems.
Desired Qualifications and Skills
- At least 3 years of experience in product presales within the CPaaS/SaaS industry.
- Strong knowledge of CPaaS/SaaS market dynamics, technical solutions, and competitors.
- In-depth understanding of OTT communication platforms, including WhatsApp Business and RCS.
- Proven capability to translate product technicalities into customer-focused solutions.
- Experience developing value propositions, detailed proposals, and conducting client presentations.
- Excellent verbal and written communication skills coupled with stakeholder management abilities.
- Self-motivated, solution-oriented, and adept at collaborating across multiple functions.
- Must be proficient in Kolkata’s local/regional language.