People Adviser

About the Role

As a People Adviser, you will be integral to fostering a positive and consistent employee experience at AIA. Serving as a trusted contact for both employees and leadership, you will provide practical advice on people-related policies, procedures, and employment relations issues, ensuring outcomes are fair, lawful, and aligned with our values.

Within the People & Culture team, you will cultivate robust relationships throughout the organization, support leaders handling challenging personnel discussions, and play a role in initiatives designed to enhance employee satisfaction, operational efficiency, and overall organizational effectiveness.

Key Responsibilities

• Offer trusted guidance empowering employees and leaders to make well-informed HR decisions.
• Take charge of employment relations concerning performance, conduct, and attendance matters, ensuring fair and compliant resolutions.
• Efficiently handle Workday HR cases and transactions to create a seamless employee service experience.
• Coach leaders on navigating sensitive conversations to increase their confidence and capabilities in managing people issues.
• Detect risks, emerging trends, and areas for enhancement; escalate complex challenges while strengthening HR practices.
• Maintain thorough knowledge bases, reports, and process documentation to ensure high operational standards.

Required Qualifications and Skills

• Experience delivering HR advisory support, including policy interpretation and lifecycle management activities.
• Solid understanding of New Zealand employment legislation and relations, with the ability to exercise sound judgement in delicate scenarios.
• Strong interpersonal and communication skills to collaborate effectively with employees, leadership, and HR colleagues.
• A proactive mindset focused on problem-solving, continuous improvement, and excellence in service delivery.
• Familiarity with HR platforms such as Workday and experience supporting HR reporting, auditing, or people metrics is desirable.
• Qualifications in Human Resources or related fields and a willingness to deepen expertise in employment relations are advantageous.

About Working at AIA

At AIA, we view your journey with us as a start to a meaningful career. We offer access to practical experiences, structured professional development, and mentorship by industry leaders. Our culture prioritizes flexibility, competitive rewards, curiosity, and teamwork. Joining us means contributing to a mission of improving lives worldwide by 2030, while shaping your own future and community impact.

Diversity, Equity, Inclusion, and Belonging (DEIB)

We embrace diversity in all forms and encourage applications from individuals of all backgrounds, identities, and experiences, including those with disabilities, mental health considerations, chronic conditions, or neurodiversity. If you are excited about this opportunity but do not meet every criterion, we still encourage your application. Support during recruitment is available upon request.

Additional Information

Recruitment Agencies: We do not engage recruitment agencies for this role.
Contact for enquiries: Sarah.Artz@aia.com
Please ensure all required personal data is provided for application consideration. Accuracy and currency of information submitted are your responsibility.