Outbound Sales Development Representative

Overview

Lightspeed Commerce is seeking a motivated Outbound Sales Development Representative to join their rapidly expanding North American Outbound Sales team. This role involves generating and qualifying leads to drive revenue growth by engaging with small and mid-market retail businesses as the initial point of contact and supporting their growth.

Key Responsibilities

• Actively prospect and connect with small and mid-market retail accounts via phone, email, social media, and other outbound communication channels.
• Engage multiple stakeholders to understand their business challenges and foster strong relationships.
• Work closely with Account Executives to ensure seamless transition and strategic follow-up of leads.
• Provide insights and feedback to sales and marketing teams based on prospect interactions to enhance outbound sales strategies.
• Consistently meet or exceed outbound sales targets monthly, quarterly, and annually in a fast-paced setting.

Required Qualifications

• Minimum of 1 year experience in sales or customer-facing roles.
• Solid knowledge of the sales process and cycle.
• Excellent communication and relationship-building capabilities, with the ability to articulate complex solutions to various stakeholders.
• Comfortable with technology, strategic thinking, and navigating sales accounts.
• Entrepreneurial spirit with a proactive attitude and adaptability to fast growth environments.
• Fluency in English as the work language is mandatory due to the company's global operations.

Preferred Qualifications

• Between 1 to 3 years of outbound SaaS sales experience, especially targeting SMB or mid-market retail clients.
• Proficiency in cold-calling, emailing, and engaging stakeholders in complex sales processes.
• Familiarity with point-of-sale (POS) systems or software platforms used in larger organizations.
• Experience using consultative sales methodologies such as MEDDPICC or BANT.

Benefits and Culture

• Flexible work environment supporting your best output.
• Performance-driven company culture.
• Opportunities for career advancement in a team that is large enough for impact yet nimble to value your input.
• Paid time off with flexible policies and remote work options.
• Equity participation, highlighting ownership mentality.
• Pension plan contributions to support your financial future.
• Access to training programs for skill and career development.
• Health and wellness credits to promote well-being.
• Time allocated for community volunteering.
• Participation in interest groups, employee networks, social committees, and sponsored sports teams.
• Computer purchase program including eligibility for personal MacBook acquisition.
• Enhanced parental leave policies.

Additional Information

Lightspeed is committed to diversity, inclusion, and creating a welcoming environment for all employees, including people with disabilities. Accommodations are provided upon request during recruitment processes. The company was founded in Montreal’s LGBTQ+ community and continues to emphasize belonging and equity. Lightspeed operates globally with offices across North America, Europe, and Asia-Pacific and serves clients in over 100 countries.

Recruitment agencies are not accepted unsolicited resumes unless engaged in writing for a specific vacancy. The company complies with applicant privacy protocols.