Outbound Sales Development Representative - Retail

Overview

We are seeking a motivated Outbound Sales Development Representative to join Lightspeed's North American Outbound Sales team. The successful candidate will play a vital role in fueling revenue growth by identifying and qualifying leads primarily among SMB and mid-market retail clients. This position serves as the initial outreach contact, providing retailers with solutions to empower their businesses.

Primary Responsibilities

• Actively reaching out to small and mid-sized retail accounts through multiple outbound channels including phone, email, and social media.
• Engaging with diverse stakeholders to uncover their business challenges and establish lasting relationships.
• Collaborating closely with Account Executives to facilitate seamless lead transition and coordinated follow-up strategies.
• Relaying insights from prospect interactions back to marketing and sales to improve outreach methods.
• Consistently meeting and exceeding assigned monthly, quarterly, and annual outbound sales targets in a fast-paced environment.

Candidate Requirements

• Minimum of 1 year experience in sales or customer interaction roles.
• Clear comprehension of the sales process and sales cycles.
• Excellent oral and written communication skills with an ability to explain complex offerings to varied audiences.
• A tech-savvy, strategic thinker comfortable navigating sales accounts.
• Entrepreneurial attitude with a proactive approach and the ability to thrive in an evolving, expanding business.
• Fluent in English to communicate effectively in a global team setting.

Preferred Qualifications

• Between 1 to 3 years of outbound sales experience in SaaS, especially catering to SMB or mid-market retail clients.
• Skilled in cold calling, emailing, and engaging stakeholders in intricate sales processes.
• Keen understanding of POS systems or related software used in larger enterprises.
• Familiarity with consultative sales methodologies such as MEDDPICC or BANT.

Benefits and Culture

• Flexible working environment designed to boost your productivity.
• A performance-focused culture that celebrates your success.
• A balanced team size offering both growth opportunities and an inclusive voice.
• Meaningful career advancement options.
• Comprehensive benefits including flexible paid time off, remote work policies, equity participation, pension contributions, training resources, wellness credits, volunteer time, social and employee networks, computer purchase plans, and enhanced parental benefits.

Additional Information

The estimated annual salary range for this role based in Ontario, Canada, is between 40000 and 80000 CAD. Lightspeed also provides extensive benefits such as medical, dental, life and disability insurance, RRSP plan with match, paid parental leave top-ups, and paid time off. This salary range reflects current market considerations and factors including the candidate’s skills and experience.

Lightspeed values diversity and inclusion. The company encourages candidates from all backgrounds, especially people with disabilities, and offers accommodations throughout the hiring process. The recruitment process includes the use of AI-assisted tools, though final selection decisions are made by human staff. Unsolicited agency resumes will not be accepted unless previously contracted in writing.

About Lightspeed

Lightspeed is a commerce platform company empowering the backbone of the global economy — businesses in retail, hospitality, and golf. Our cloud-based solutions unify online and physical sales, multi-channel operations, global payments, financial services, and supplier network connectivity. Founded in 2005 in Montreal, Lightspeed is publicly traded on both the NYSE and TSX and operates globally across North America, Europe, and Asia Pacific.