ORM Executive

About the Role

We seek a proactive and results-driven professional to take on the role of Executive in Brand Reputation Management. This position involves overseeing customer feedback across multiple social media platforms and websites, ensuring timely responses to reviews and complaints for various locations and entities.

Key Responsibilities

• Continuously monitor customer feedback on social media channels, online directories, review sites, and search engine business listings.
• Develop and implement strategies to manage feedback effectively and encourage reviews at strategic interaction points using approved communication methods and community engagement.
• Manage and respond to social media reviews and maintain accurate listings on all relevant platforms.
• Coordinate online company and physician reviews and endorsements, integrating provider and quality ratings for clear public consumption.
• Analyze, track, and report online reputation metrics, identifying trends and opportunities while escalating critical issues.
• Recommend improvements to enhance online reputation management across various review sites.
• Craft professional and clear public responses to customer feedback on social platforms.
• Stay updated on industry developments and social media landscape changes; evaluate the effectiveness of social media campaigns via social listening tools.
• Produce timely reports as per agreed timelines.

Candidate Profile

• A minimum of one year of experience in Online Reputation Management (ORM).
• Graduation is mandatory.
• Excellent communication abilities.
• Strong enthusiasm and passion for social media.
• Familiarity with multiple social media platforms and their features.
• Self-driven with eagerness to stay informed on social media trends and technologies.

Work Schedule & Conditions

• Rotational shifts including nights; workdays consist of 5 days per week.
• Weekly offs are rotational with any two days off, which may be consecutive or split.
• This is a work-from-office position based in Mumbai, Maharashtra.