Operations Manager

Position Overview

The role of Operations Manager involves overseeing the complete daily operational activities within a designated region. This includes working intimately with business development and supply teams to fulfill client expectations effectively and ensuring overall customer satisfaction.

Key Responsibilities

• Manage all daily operating functions across the allocated region to maintain seamless workflow.
• Collaborate closely with the Business Development and Supply teams to ensure client needs are consistently met by operational units.
• Recruit, develop, and lead teams necessary to meet and exceed organizational targets.
• Implement strategies that enhance operational efficiency and service levels while expanding profit margins within the region.
• Create and standardize processes aimed at boosting overall reliability and productivity across operations.
• Engage in cross-functional strategic projects, applying process-oriented and data-driven methods to support organizational objectives.
• Lead change initiatives effectively to ensure smooth execution of new strategies and improvements.
• Work extensively with stakeholders from Finance, Product, Sales, and new initiative teams to promote stakeholder success.
• Guarantee superior experience for customers and partners by upholding high service standards.

Candidate Requirements

• Must hold a bachelor's degree from Tier 1/2 Engineering institutes or a postgraduate degree from Tier 1/2 Management colleges, demonstrating strong academic records.
• Between four and six years of operational experience at a frontline level or in profit and loss management roles.
• Demonstrated leadership capabilities to manage and guide sizable teams effectively.
• Excellent skills in conflict resolution and stakeholder engagement.
• Proven ability to handle multiple tasks simultaneously and coordinate across departments.
• A background in team sports is advantageous, reflecting long-term dedication and discipline.
• Experience managing key performance indicators including delivery fulfillment, service levels, cost control, revenue and margin growth, project management, and change management processes.