Operations Executive

Overview

The Zappy Box is seeking a meticulous and proactive Operations Executive to oversee daily operational activities within our expanding direct-to-consumer (D2C) e-commerce and B2B corporate gifting segments. This position involves managing inventory, procurement, order fulfillment, logistics coordination, marketplace operations, and handling bulk/corporate gifting orders.

Key Responsibilities

• Oversee inventory levels for both D2C products and B2B/corporate gifting needs, ensuring accurate stock counts and resolving discrepancies between physical and system stock.
• Track movement of inventory, identify items with low stock, slow turnover, or nearing expiry, and maintain precise stock allocation across platforms including Nykaa, Myntra, Amazon, FNP, the D2C website, and corporate orders.
• Create and update comprehensive databases tracking inventory movements, orders, and stock allocation to support timely reporting and strategic decisions.
• Synchronize stock across inventory management tools like Unicommerce and various marketplaces, maintaining records of bulk and B2B dispatches.
• Forecast demand by analyzing sales trends and upcoming B2B requirements; engage with management for replenishment planning and coordinate with vendors on product availability, pricing, order confirmation, production, dispatch, and tracking.
• Manage daily order processing across all D2C channels, overseeing dispatch timelines, cancellations, returns, replacements, returns-to-origin, and refunds while collaborating with logistics and marketplace support to resolve order challenges.
• Execute end-to-end operations for corporate gifting and bulk orders, coordinating with sales, vendors, production, packaging, and logistics to meet timelines and ensure quality packaging and dispatch.
• Develop and maintain standard operating procedures (SOPs) for marketplace operations, order processing, returns, stock synchronization, bulk orders, and dispatch workflow.
• Conduct quality control checks on incoming inventory and outgoing orders, ensuring compliance with all quality and packaging standards, marketplace requirements, and minimizing errors in bulk shipments.

Required Qualifications and Skills

• At least 18 months experience in e-commerce operations, inventory management, logistics, fulfillment, or related fields.
• Prior exposure to D2C and/or B2B corporate gifting operations preferred.
• Experience working with marketplaces such as Amazon, Myntra, Nykaa, or FNP highly desirable.
• Proficiency with order management systems or inventory tools like Unicommerce or similar platforms.
• Strong analytical abilities, organizational skills, and problem-solving aptitude.
• Attention to detail in managing inventory accuracy, bulk orders, and fulfillment processes.
• Effective communication skills to collaborate with vendors, logistics partners, marketplaces, and internal teams.
• Advanced skills in Microsoft Excel/Google Sheets and standard office software.
• Capability to juggle multiple priorities and deadlines in a fast-paced environment.
• Self-motivated with an ownership-driven approach and ability to proactively address challenges independently.

Application Information

If you are enthusiastic about e-commerce, gifting logistics, and supply-chain management within a growing brand, we encourage you to apply. Please submit an updated resume emphasizing your relevant experience in e-commerce operations, inventory control, logistics, fulfillment, B2B dealings, or corporate gifting operations.