Operations Executive - Sea Freight Export Billing

Position Overview

This role is focused on delivering proactive and comprehensive support for export and sea freight forwarding services at DSV Air & Sea Singapore Pte. Ltd., ensuring efficient operations and customer satisfaction.

Key Responsibilities

• Comply strictly with the Company Code of Conduct in all daily activities.
• Maintain accurate and current shipment cost data within CW1/Tango systems.
• Ensure timely invoicing of shipments adhering to company KPIs.
• Verify accuracy of vendor and intercompany invoices and raise disputes when discrepancies are found.
• Manage invoice disputes and queries promptly to prevent delays.
• Conduct Profit Share operations and coordinate with overseas offices for follow-ups.
• Communicate and coordinate invoice-related information with various stakeholders including subcontractors, shipping lines, agents, freight forwarders, customers, and overseas teams.
• Track and respond to email correspondence related to export billing and operations.
• Escalate any obstacles in the process promptly to the direct reporting manager.
• Adhere strictly to customer-specific Standard Operating Procedures (SOPs).
• Maintain accuracy and accountability in updating monthly reports required by customers within deadlines.
• Manage documentation and reporting duties tailored to specific account requirements.
• Comply with global standard processes, procedures, and corporate policies including governance frameworks.
• Contribute to company projects and initiatives as assigned.
• Provide backup support for team members as needed.
• Undertake any other job-related responsibilities directed by superiors.

Required Knowledge and Skills

• Strong functional knowledge in export and import customer service operations.
• Operational expertise in ocean document processing.
• Familiarity with customs clearance procedures.
• Understanding of DSV’s export and import product solutions.
• Awareness of relevant legal, regulatory, and statutory compliance requirements.
• Business acumen to support operational goals.
• Proficiency in Microsoft Office applications.

Experience and Education

• Minimum 1-2 years in a similar role within freight forwarding, field operations, consolidation planning, or scheduling.
• Intermediate to advanced skills in Microsoft Office applications.
• Detail-oriented, analytical, and proactive approach in addressing operational challenges.
• Readiness to address and resolve operational issues beyond standard office hours if necessary.
• Equivalent relevant experience may substitute formal education requirements.

Work Location

17 Changi South Street 2, Singapore 486129

About DSV

DSV is a global leader in transport and logistics with nearly 150,000 employees across more than 90 countries. We aim to innovate, digitalise, and provide excellent service to help our customers achieve their ambitions. Our workplace emphasizes teamwork, accountability, inclusivity, and respect for all individuals as part of a dynamic and forward-thinking environment. Join us to make a significant impact and advance your career in logistics.