Claims Specialist

About the Role

The Claims Specialist will ensure the efficient handling of cargo claims within DSV Air & Sea Singapore Pte Ltd, focusing on incident-related cargo damages during transit. This role requires providing professional and timely customer service to both internal and external stakeholders throughout the claims process.

Key Responsibilities

• Adhere to DSV Group Cargo Insurance Claims Handling Standard Operating Procedures (SOP).
• Understand and apply DSV Freight Forwarders Liability (FFL) Claims Handling Procedures.
• Oversee claim registrations through the Riskonnect portal and coordinate with customers utilizing MYDSV for claims submission.
• Daily monitoring of all Singapore-based claims via Riskonnect.
• Conduct investigations into the underlying causes of cargo damage in collaboration with relevant internal and external parties to determine liable entities.
• Provide continual updates and feedback on claim progress to customers and internal teams.
• Ensure protection of DSV's subrogation rights by issuing Notices of Intention to Claim to liable parties when appropriate.
• Apply International Conventions and DSV Standard Terms & Conditions (including Ocean Transport BL Terms and Airway Bill Terms) to evaluate liability limits and claim settlements.
• Support immediate supervisors and team members on additional tasks as required.

Qualifications and Skills

• Diploma or degree from a recognized tertiary institution.
• Preferably 2 to 3 years of experience related to international transportation, cargo insurance, or claims management.
• Strong command of English, both written and spoken.
• Proficient in Microsoft Office, especially Excel.
• Excellent negotiation abilities, effective communication skills, and capability to work under pressure.
• Good interpersonal skills with a proactive attitude towards managing complexities and time effectively.

Experience

• Minimum 2 to 3 years in customer service or cargo claims handling roles.
• Background in freight forwarding and/or general insurance industries is advantageous.

About DSV

DSV is a leading global transport and logistics company with approximately 150,000 employees across more than 90 countries. The company is committed to innovation, digitalization, and high performance culture. DSV promotes a collaborative, inclusive workplace that respects cultural diversity and individual dignity, aiming to support its customers’ needs effectively.