Operations Coordinator

About the Company

Join a rapidly expanding Australian beauty brand renowned for its award-winning hair tools and haircare products. With a strong presence in Australia, North America, Europe, and other international markets, the company is recognized for its innovation, solid brand identity, and devoted customer base. This organization is experiencing significant global growth and offers an excellent opportunity for career development within a dynamic team environment based in Perth.

Role Overview

As the Operations and Order Management Coordinator, you will be essential in managing customer orders from receipt through to final delivery. Serving as the primary interface between retailers, internal teams, and warehouse partners, you will ensure seamless operations and consistently high-quality customer service on a global scale.

Responsibilities

• Oversee the complete order life cycle from receipt through to fulfillment and delivery.
• Coordinate inventory assignment and monitor product availability.
• Communicate regularly with retail partners, warehouses, and internal departments regarding order and delivery statuses.
• Track open orders, backorders, and shipping schedules closely.
• Identify and resolve issues proactively to reduce operation interruptions.
• Assist in inventory and operational planning activities.
• Maintain accurate data records across various systems and reporting tools.
• Support continuous process improvements to accommodate global scaling.
• Help onboard new retail partners and expand into international markets.

Candidate Requirements

• Demonstrate excellent organizational skills and take a proactive approach to daily tasks.
• Possess strong communication skills and the ability to foster positive relationships with diverse stakeholders.
• Exhibit meticulous attention to detail, managing multiple priorities effectively.
• Have a problem-solving mindset focused on solutions and improvements.
• Be capable of working autonomously while collaborating effectively within a team.
• Proficient in Excel or Google Sheets for data management.
• Previous experience in operations, administration, customer service, retail support, supply chain, logistics, or wholesale environments is highly regarded.
• Most importantly, have eagerness to learn, take ownership, and contribute positively to a growing company.

Perks and Benefits

• Opportunity to join a thriving company undergoing significant international expansion.
• Experience exposure to global retail and international operational markets.
• Access to ongoing professional development and learning opportunities.
• A supportive and collaborative team atmosphere with a flat organizational structure.
• Free on-site parking available.
• Modern office facilities fostering strong team culture.
• Real potential for career advancement as the company grows.
• Chance to make meaningful contributions to a business that values innovation and initiative.