Operational Risk Associate - International Consumer Banking

Job Overview

Join our team where your expertise in operational risk management will protect customers and contribute to the strength of a leading global financial institution, while advancing your career in an international and dynamic setting.

Role Summary

As an Operational Risk Manager in the International Consumer (Chase DE) Risk team, you will act as a crucial element of the second line of defense by independently evaluating and challenging operational risks at business unit, regional, and legal levels. You will collaborate closely with business and control functions to identify new risks, implement remediation strategies, and nurture a culture focused on accountability and continuous improvement. This role offers a meaningful opportunity to impact operational risk management across a developing international consumer banking framework.

Key Responsibilities

• Engage in change management and new business initiatives to assess risks, critically evaluate the control environment, and advise on approval decisions.
• Conduct detailed reviews of emerging risk areas or possible control gaps to detect issues requiring business remediation; document findings and collaborate with stakeholders by entering issues and action plans into the firm's system.
• Execute independent second-line operational risk assessments for Chase DE’s business units, regional, and legal entities using qualitative and quantitative techniques.
• Support the design of risk-based testing procedures and oversee the implementation of such tests.
• Prepare and present materials for regional control committees and forums to communicate outcomes of operational risk activities.
• Encourage uniformity and adoption of best practices related to significant legal entity matters through necessary collaboration.
• Foster a robust operational risk management culture by working with the business and second-line functions to continuously enhance processes that support safe growth and informed risk-based decisions.

Required Qualifications and Skills

• Experience in Retail or Digital Banking in areas such as Risk Management, Compliance, Audit, or Control Management.
• Exceptional written, verbal communication, and presentation capabilities.
• Self-driven, inquisitive, and motivated mindset.
• Strong analytical skills with demonstrated ability to detect process and control vulnerabilities.
• Excellent interpersonal, communication, and influencing skills.
• Adaptability to change and ability to drive transformation.
• Competence in managing multiple priorities and thriving in fast-moving environments.
• Eagerness and ability to learn in evolving contexts while achieving results.

About Our Company

We are a global leader in financial services, delivering strategic advice and products to prestigious corporations, governments, high net-worth individuals, and institutional investors worldwide. Our commitment to first-class service drives our actions as we build trusted, long-term partnerships focused on helping clients meet their goals.

Diversity and Inclusion

We value the diverse talents within our global workforce and strongly support an inclusive workplace that does not discriminate based on any protected attributes, including race, religion, gender identity, sexual orientation, or disability. We also provide reasonable accommodations for employees' religious and disability-related needs.

Team Overview

Our Corporate Functions team covers a broad range of areas including finance, risk, human resources, and marketing. These corporate teams play a vital role in positioning our business, clients, and employees for success globally.