Night Porter

Position Overview

Carden Park Hotel seeks a dedicated Night Porter to join our overnight team working 32 to 40 hours weekly across 4 to 5 nights, typically from 10:30pm to 7am, including weekends. This role involves welcoming guests, ensuring their comfort and safety during overnight hours, and maintaining the hotel’s highest standards.

Key Responsibilities

• Provide outstanding guest service throughout the night, anticipating and addressing needs professionally and courteously.
• Efficiently manage guest check-in and check-out during night hours.
• Promptly handle room service requests with politeness.
• Maintain cleanliness, organization, and presentation of public areas.
• Conduct regular safety and security checks across the resort to ensure a secure environment.
• Collaborate with other departments as needed to support hotel operations overnight.
• Respond effectively to guest inquiries and requests, enhancing their experience.

Candidate Profile

• Experience in hospitality, hotel, or customer service settings preferred but not mandatory.
• Strong communication and interpersonal abilities.
• Positive, adaptable mindset with a proactive approach.
• Ability to stay calm and professional under pressure.
• Great attention to detail and excellent organizational skills.
• Confident working independently and assuming responsibility during night shifts.
• Commitment to delivering exceptional service and maintaining high standards.
• A full clean driving license is desirable due to the hotel’s rural location, and applicants should have reliable transport.

Benefits and Perks

• Annual salary of £26,800 plus share of service charge and extensive employee benefits.
• Discounted accommodation for employees and their families and friends.
• Reduced prices on food and drinks at the hotel when off shift.
• Discounted access to the award-winning 5-star spa facilities, treatments, and retail.
• Complimentary staff lunch.
• Free on-site parking and regular transport mini-bus service from Wrexham.
• Employee Assistance Program (EAP) access.
• Free membership to the golf and leisure club including gym and swimming pool use.
• Opportunities for professional growth through career progression and funded qualifications.
• Discounted usage of outdoor adventure facilities.
• Two paid charity days annually.

Additional Details

This is a permanent position requiring availability during the night hours, ensuring smooth hotel operations and exceptional guest care throughout the overnight shift. Interested candidates may contact HR for further information.